Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Title: Network Operation Center Technician
Duration: 6 Months - This position will convert to the merit system
Location: Montgomery, AL, 36104
Interview : IN Person
Pay Rate: $21/hr
Skills Required: Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call center/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).
Skills Preferred:
Experience Required: Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.
Experience Preferred:
Education Required: High School Diploma or GED.
Job Types: Full-time, Contract
Pay: $20.00 - $21.00 per hour
Benefits:
Schedule:
Work Location: In person
Clear All
0 Network Control Center Supervisor jobs found in Montgomery, AL area