Network Control Technician jobs in Georgiana, AL

This is an entry level position with our Network Operation Center. NOC Technicians provide monitoring services for all State of Alabama LAN/WAN data circuits. Monitor communications networks and equipment, and other systems to recognize alarms, alerts and faults, and respond to the observed problems so that service or equipment faults are reported immediately following standard Infrastructure Monitoring and Management procedures. This position is responsible for maintaining professional and creditable relationships with network vendors, state agencies, and OIT personnel to enhance customer service and facilitate problem resolution. Creates and updates information in ServiceNow application such as incidents, requests, problems, configuration items, change requests, knowledge documents, to provide scheduling, remediation, resolution information and/or status updates in a timely and accurate manner. Follow-up via phone and/or in-person conversation with all customers of assigned tickets before ticket is resolved to ensure client satisfaction with resolution. Provides technical support using CA Spectrum, CA Performance Center, Solar Winds, TruView, Splunk and ServiceNow.

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• Monday to Friday

Work Location: In person