Network Operations Center Engineer jobs in Addyston, OH

Employment Opportunities >> Network Engineer

Network Engineer

Summary

Title:Network Engineer

Location:Covington, KY

Industry:Technology

Department:Technology

Description

Erigo Employer Solutions is recruiting for this position for its client C-Forward Information Technologies, Inc.

C-FORWARD, INC. - COMPANY OVERVIEW

C-Forward, Inc. is a company that provides information technology consulting services to small and mid-size businesses. Our services include the installation, configuration, and support of a variety of computers and computer-related software and equipment.  Essentially, we support anything that touches a computer network, including PCs, servers, firewalls, switches, and all the related software.

C-Forward employs professionals that share a vision of providing quality IT solutions to our customers.  Whether it is an emergency support call, specific product implementation or project, or ongoing support, C-Forward is dedicated to helping companies “look forward” to the future.  Further, C-Forward believes that its most important product is its employees- "the top reason we continue to grow and be successful is this: we hire and retain really good people, continuously train them, and provide them with excellent benefits that keep them healthy and productive.  Our customers find our technicians to be personal, proactive, and reliable, which is the key to our long term success".

If you are a self-motivated and team-oriented individual who has a passion for technology, we are looking for you to join our team. You will be part of a dynamic, customer-facing team whose challenge is providing quality service and guidance to our valued clients.  At C-Forward, the work of each individual makes an impact on the success of our company. If you are looking for a rewarding career, talented colleagues, and a great environment where you can challenge yourself, grow, and lead, C-Forward is the right place for you.  Benefits include a generous PTO plan; individual and family medical insurance (with HRA), dental insurance, vision insurance, and life insurance; and a simple IRA retirement plan with an employer match.

POSITION DESCRIPTION

C-Forward is seeking a Network Engineer. The Network Engineer is responsible for the administration, operation, and maintenance of our customers’ networks. This role provides ongoing support by troubleshooting hardware and software issues. The engineer is responsible for developing and deploying new hardware and software solutions to meet the IT needs of our SMB customers. The engineer (working with our sales team) is responsible for making proactive recommendations on how new IT solutions could positively impact our customer’s business. The engineer acts as our clients’ representative to their partners and vendors, and provides guidance on a variety of technical solutions.

DUTIES:

Provide technical expertise and guidance for all IT issues on our customers' networks; serves as an escalation resource for others as needed.

Provides remote and on-site network management and support for customers as assigned.

Assists with long and short-term planning functions for information technology maintenance, upgrades, purchases, and training.

Recommends new technologies and solutions to proactively supports client environments.

Designs implements and supports new hardware, software and other solutions to assure the best technology is being leverage to support our clients' business needs and their growth.

Assesses technical risks and mitigation plans.

Establishes and maintains networks, servers, and systems by designing, proactively managing, and troubleshooting systems and network problems.

Engages with clients about their needs and communicates any concerns to management.

Maintains a professional appearance and interactions with clients.

Performs other related duties as required.

QUALIFICATION REQUIREMENTS:

3-5 years of experience or more with broad technical knowledge of servers, server operating systems, network design and implementation, PC and software, support and general network administration functions.

Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training. Completion of any industry certification including MCSE, MSCA, MCTS, MCP, CCNA, Security , Network .

Strong hands-on/practical experience with Windows Server, Office 365, Disaster Recovery Solutions, Active Directory, Firewalls (SonicWALL and Cisco), Terminal Services, VPNs, DNS, DHCP, Hyper-V Virtualization, and more.

Considerable knowledge of Microsoft Windows driven software, hardware, and networks.

Strong technical and problem solving skills. A good understanding of technical troubleshooting methodology. Ability to facilitate problem solving among customers with varying needs and priorities.

Ability to assess user needs to develop and implement appropriate solutions.

Ability to think on your feet in stressful/time sensitive situations.

Excellent oral, written, and interpersonal communication skills across organizational boundaries.

Ability to establish and maintain effective personal and consultative relationships with customers and other employees. Overall superb customer service skills.

Excellent time management and people skills often requiring flexibility and resourcefulness.

Ability to pay close attention to detail and follow up.

Ability to always act with a high level of professionalism.

Ability to continually learn and keep current on IT industry knowledge and skills.

Ability to work well in a teams or individually.

Ability to stay motivated, be a self-starter, and work with limited supervision.

Experience using ticketing systems like ConnectWise and RMM (remote monitoring and management) tools like Kaseya, Labtech, or Continuum is preferred but not required.

Previous experience in IT consulting or working for an IT Managed Service Provider (MSP) is a BIG plus!

COMPENSATION AND BENEFITS:

Competitive pay

Medical/Dental/Vision with very competitive rates

Paid Vacation/Sick/Personal time

401k plan with employer matching

Employer paid life and disability insurance

Ongoing Training

*Erigo Employer Solutions is committed to compliance with all applicable EEO laws and hiring methods.

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