Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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Location: Department 759
Shift: Daytime
Experience: Less than 1 year
Minimum Starting Pay: $17.15
Kwik Trip, Inc.’s Information Technology Department is seeking a Network Operations Center Intern. The selected person’s primary responsibility is to assist the Network Infrastructure Team with daily infrastructure support, which includes resolution of day-to-day issues reported in the ServiceNow IT Service Management System, configuration and set up of network equipment, and completion of task requests from the Infrastructure Team. Additional responsibilities include set up, configure, test, and install routers, switches and wireless access points for local and wide area networks; add items to the network monitoring software; assist with the set up and installation of structured cabling; assist with implementation of Network Infrastructure projects; work with software and hardware-based solutions used for network analysis and security; follow appropriate documentation procedures.
Qualifications: Candidates should be enrolled in or have previously completed courses involving networking devices and concepts. The right candidate should demonstrate the following: knowledge of basic network concepts/principles; excellent verbal, written, and interpersonal skills; strong analytical skills; ability to multitask and perform work in an organized, timely manner; ability to work independently with minimal supervision; proficiency with Microsoft Office Suite (Word, Excel, and Visio); ability to communicate effectively and efficiently through various methods; excellent customer service skills.
Work Schedule: This is a paid internship starting in April and lasting for approximately six months, with the possibility of being extended. Interested candidates must be willing to work up to 28 hours per week. Work hours will be Monday through Friday, daytime hours.