Network Service Manager jobs in Mcallen, TX

Revised: 02/01/2024

Oversees and maintains the City’s overall computer network and supervises Network Division staff. Manages the operation and replacement of the City’s computer hardware (PC’s, Servers, etc.).  Maintains a secure network and devices. Ensures the operation of the city’s communication networks including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. implements, administers, and maintains network services such as voice (VoIP), Internet access, Wi-Fi access, and video surveillance for City departments.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
• Administers the City’s servers, individual personal computers, and other peripherals.
• Performs deployments, integrations, and configurations; evaluates network and security solutions for enterprise environments.
• Develops and reviews project plans and provides cost estimates to departments for network projects.
• Designs telecommunication systems, monitors computer system interactions, troubleshoots and diagnoses technical issues, and oversees the configuration, installation, maintenance, and repair of telecommunication systems.
• Creates and manages annual budget for division; makes recommendations for departmental improvements.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of the principles and practices of employee supervision.
• Knowledge of policies and procedure of the department and division.
• Knowledge of networking technology and devices.
• Knowledge of firewalls, intrusion detection systems, mobile device management, wireless access points, and best practices in the field.
• Knowledge of telecommunications equipment including wired, wireless, fiber optic, satellites, gateways, and switches.
• Knowledge of network security approaches and best practices.

Skills and Abilities:

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in project management. 
• Skill in troubleshooting.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to present recommendations on network and security solutions.
• Ability to review and schedule various backups and prioritize storage.
• Ability to keep up to date with the latest advancements in telecommunications technology and best practices.
• Ability to interpret IT policies and standards.
• Ability to create and manage a budget.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards.        Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

• Street environment (near moving traffic)
• Construction site
• Confined space 
• Warehouse environment

• Outdoor environment
• Vehicles

• Office or similar indoor environment

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)

• International travel

• Regional travel
• National travel

• Local travel 

• Bachelor’s degree from an accredited* college or university in Information Systems, Management Information Systems, Network Administration, Cybersecurity, Computer Science, or related field.
• At least five (5) years experience in server management and maintenance, cyber security standards and practices, network security, data center, voice and telecommunications, and project management.

•  None

Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment. 

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing. 

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.  

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.