Network Service Representative jobs in Council Bluffs, IA

Non-Profit Organization

Educational Service Unit #2 in Fremont, NE is searching for a qualified Systems and Network Operations Technician to support schools in the ESU 2 area. Job role and pay are variable based on skills and experience. Training and learning opportunities are included. To learn more about ESU 2 visit us at: www.esu2.org

Job Responsibilities:

• Ensure reliable operations for end-users by providing support in a multi-client setting via our helpdesk system. Travel to on-site locations will be required.
• System and network administration in an educational setting implementing requirements by defining and analyzing system and network related problems and then designing and testing standards and solutions.
• Maintenance and troubleshooting of regional information technology that keeps technical aspects of K-12 schools in the ESU 2 area running smoothly.

Job Duties:

• Multi-Platform end user desktop support (Windows, macOS / iOS, and ChromeOS)
• Multi-Platform Server Administration (Windows / Linux)
• Collaborate and communicate effectively with team members on projects
• Server hardware research and possible procurement for server upgrades
• Troubleshooting of server/network related issues
• Continued maintenance of network appliances
• Administration of SaaS based services
• Stay up to date on current network security trends, threats and techniques.
• Collaborate with other statewide entities on the development of technical solutions
• Provide reference by writing clear documentation.
• Update job knowledge by participating in educational opportunities and participating in professional organizations.
• Other duties and responsibilities as needed

Preferred Job Experience

• Strong organizational and communication skills are required.
• A background in K-12 Education preferred
• Networking background with an understanding of subnetting and VLANs
• Management of Windows and / or Linux based OS in a virtualized environment

EOE and Veterans Preference Apply.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fremont, NE: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Networking: 1 year (Preferred)
• Systems administration: 1 year (Preferred)

Work Location: In person