As a leading manufacturer and distributor of medical supplies and equipment for healthcare simulation and education, Pocket Nurse provides solutions and services that create hands-on learning experiences for the next generation of healthcare professionals. Our small business philosophy is, “Use your best judgement every day.” Not only do we give team members the guidance and tools to succeed, we give them autonomy to do their best for the company to succeed. This privately held company has been in business since 1992 and is experiencing strong growth year after year.
The Customer Success Coordinator supports our Sales team by serving as the main liaison between our Customers, Suppliers, and internal Sales and Customer Service teams to ensure seamless execution of quotes and orders. Through this process, this position will be responsible for ensuring outstanding service to existing and prospective customers. Primary duties will include quick resolution of customer inquiries of coordination, shipping and freight quotes and clearly communicating proposals to the Sales team.
Key Responsibilities and other duties as assigned:
Supervisory Responsibilities:
Education:
Skills and Experience:
Benefits and Compensation:
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to adjust focus.
This role requires the individual to be able to understand, remember, apply and communicate moderately complex information and problems, opposing points of view on moderately complex issues and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, presentations, etc. and communicate information; compute, analyze, and interpret data for reporting purposes; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.
Pocket Nurse® is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
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