Office Coordinator jobs in Alpine, WY

Description

Job Summary:
The Office Coordinator is the focal point for all office activities in Home Health/ Hospice and Case Management lines of business including, but not limited to, patient database and software systems, department filing, software troubleshooting, answering phones, ordering supplies, scheduling visits, managing MD order management and maintaining machines and general office neatness. Performs duties according to the scope of service for Home Health, Hospice and Case Management.

Essential Functions:
1. Clerical Duties
·Answers phone calls courteously and professionally. Delivers messages to staff in a timely manner.
·Able work in a fast-paced high-energy office environment.
·Maintain adequate quantity of forms, office supplies and medical supplies. Orders and maintains inventory level as directed by the Director.
·Assists Director with planning and preparing paperwork as needed for committee and agency meetings. Participates in taking meeting minutes.
·Maintains all database activities related to patients including patient referrals and OASIS submission.
·Obtains MD orders, sends orders for physician signatures and monitoring charts for time sensitive documentation.
·Gathers and distributes documentation for external orders and referrals.
·Maintains office equipment in proper working order.
·Triages problems to the Clinical Manager and/or Director as needed.
·Assists with follow-up calls for discharge patients.
·Other duties as assigned.

2. Medical Record Activities
·Enters client’s admission data, assembles and assists with maintaining charts for all home care services
·Performs all patient record activities with close attention to accuracy, HIPAA regulations and laws of record retention.
·Verifies patients’ insurance coverage and eligibility and obtains pre-authorization in coordination with Prior Authorization team.
·Communicates with clinicians to assign their visits in the Electronic Health Record. Obtains documentation to facilitate records transfer to other providers.
·Gathers documentation as requested for audit purposes.

3. Professional Development
·Participates in departmental Performance Improvement projects.
·Demonstrates thorough working knowledge of medical and pharmaceutical terminology. Asks questions and/or uses appropriate reference material to clarify issues.

4. Staff Coordination/Quality
·Contributes to DNV, State, Medicare/Medicaid survey audit preparation, QAPI, and Risk Committees
·Helps assure accurate payroll and processes reports for Director.
·Contributes to employee evaluations.
·Assists with staff schedules and on-call shifts.
·Submits Home Health and Hospice CAHPS reports monthly to vendor.
·Attends IDT meetings for inpatients and home health/hospice patients

Job Requirements:

Minimum Education
Required: NA
Preferred: NA

Minimum Work Experience:
Required: Typing, wide range of computer skills and basic accounting required including Excel and Word. Good communication, interpersonal, phone and customer service skills necessary. Ability to multi-task. Good organizational and problem-solving skills. Must be able to work in a diverse environment and have above-average interpersonal skills.

Preferred: at least 1 year experience with a home health or hospice agency or medical office

Functional Demands:
Working Conditions: Office Setting. Frequent stressful situations and interruptions. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.

Physical Requirements:  Sitting and working at computer 80% of the time. Intermittent standing and walking. Intermittent bending and stretching, reaching related to filing.

Direct Reports: None

Reports to: 1-603-816 Director of Nursing

Internal & External Contacts
Hospital personnel, patients, families, physicians, community health agencies, insurance carriers (governmental and private), software company, and initial contact for all outside referrals to Home Health and Hospice lines of business.

Leadership Capabilities:

Organizing
• Can coordinate multiple activities and resources at once to accomplish a goal
• Arranges information and files in a useful manner

Attention to Detail
• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access

Time Management
• Uses his/her time effectively and efficiently
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others

Interpersonal Skills
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact

Initiative
• Doesn’t wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts
moving to address it
• Finds his/her own motivation for completing work and accomplishing goals

Qualifications