Online Banking Manager jobs in Bridgeville, DE

Online Technology Support Manager

SVP, Operations

Director of Operational Services

Operations

Virtual or Res Center

Exempt

This position is responsible for success of World Travel’s Operations Support technologies.

• Responsible for the day to day operations of the team and team deliverables
• Establish and measure goals for all associates
• Regular 1:1’s to ensure optimal performance and support is achieved
• Regular monthly team meetings with transparency and visibility into department goals and achievements
• Ensure department goals align with World Travel goals.
• Training for team on current and new processes

To support the advancement of Operations Technology platforms 

• First Level Online Support: 
• Online navigation and questions
• Provide support for Flightstats/Cirium
• Provide support for WorldHub and companion apps
• Provide support for Global alerts
• Provide support for Trip alerts
• Assist travelers that provide instructions/questions to the agent during the booking process
• Enhance Traveler Experience
• Online Testing
• Support all online bookings tools
• Attend monthly online release calls
• Creating SOPs for the team
• Manage the Team Sharepoint site
• Manage the Omnichannel phone system and Chat tool
• Run omnichannel reports for SLAs and performance

Essential Functions:

• Maintain Optimal Usage of all Operations Technology Systems
• Help troubleshoot issues
• Serve as a primary point of contact for resolution and escalation
• Ensure that WTI processes are communicated and that Standard Operating Procedures are being followed
• Assign implementation and daily tasks

Time Spent Performing 

• 40 hours/week

Competency Requirements

• Excellent written and verbal communication skills
• Comfortable in a customer facing position
• Proactive, consultative and analytical with ability to follow through consistently 
• Self-directed, organized and able to properly prioritize tasks
• Ability to work in a fast-paced, stressful environment
• Project and Product management ability 
• Technical Aptitude

Education and Experience Requirements

• Bachelor Degree or equivalent of minimum 5 years work experience in corporate travel or travel technology 
• Solid working knowledge of major GDSs and corporate online tools
• Expert Microsoft Office (Excel, Word, PowerPoint)