Operations Supervisor supervises the daily activities of an operational unit. Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Being an Operations Supervisor implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Additionally, Operations Supervisor prepares performance and progress reports for management to monitor and improve inefficiencies. May require a bachelor's degree. Typically reports to a manager. The Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
THIS ROLE IS 100% ON-SITE AT OUR AMHERST NY LOCATION
POSITION SUMMARY:
Responsible to provide leadership and training to accomplish the client and company goals while adhering to FDCPA, client standards and Company policies and procedures. All ACI associates pride themselves on conducting business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our client partnerships and the manner in which we represent and protect their brands.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirement.
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