Order Clerk, Sr. receives and processes orders for materials and merchandise. Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Being an Order Clerk, Sr. confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. Additionally, Order Clerk, Sr. may prepare packing lists or other order-related documentation. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Order Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Order Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.
Job Description
As a Customer Service Representative (Order Clerk) plays a crucial role in the efficient processing of orders for materials and merchandise. They are responsible for accurately receiving and processing customer orders, tracking order progress, and communicating any changes in delivery schedules to customers. Maintaining comprehensive records of pricing, delivery dates, inventory, and transaction-related data is essential. Utilizing specialized software or a tracking system, the representative ensures smooth order processing. They also address customer inquiries via phone or email, providing prompt and effective non-technical issue resolution. The representative collaborates with other departments to meet customer needs and contributes to maintaining a customer relationship database. The position reports to the Operations Manager and operates under moderate supervision.
Requirements
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*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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