Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position Overview:
MNL is a full-service ecological restoration company with a mission to Heal the Earth. We provide decades of experience, knowledge, industry leadership and a variety of services and products. Our services range from backyard native seeding to large-scale restoration, bioengineering and everything in between.
MNL Seed division produces, warehouses, and sells premium native seed that helps Heal the Earth by providing unique habitat for pollinators and other wildlife, as well as providing erosion control and water quality benefits. Seed is provided as individual species, MNL designed seed mixes, and custom mixes for our customers, which range from homeowners to contractors and non-profits. Our goal is to provide high-quality seed products that have the best chance of success on each individual customer project site. We are looking for a staff member that will assist in our mission, while maintaining a high standard of quality and efficiency. This role is a full-time position with seasonal variability, based at our MNL Foley, MN location.
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This job description is intended to describe the general nature of this job. It is not intended to be construed as an exhaustive list of all requirements for this position, nor does it constitute an employment agreement between the employer and employee. It is subject to change by the employer as the needs of the employer and requirements of the job change.
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