OTC Clerk jobs in Federal Way, WA

• Assist walk in customers promptly and professionally.
• Answer and return calls not assigned to other sales staff in a timely manner.
• Travel to customer job sites as required (up to 20%).
• Know products and services and how they can benefit individual customers.
• Identify customer problems or needs and recommend products accordingly.
• Provide accurate and timely quotes and delivery dates and follow up on quotes regularly.
• Prepare Sales Orders and secure payment for COD customers in accordance with Company procedures.
• Retain core customers by providing excellent customer service.
• Consult with customers after sales to resolve problems and provide ongoing support.
• Participate in continuous product training.
• Organize and prioritize large volumes of information and calls.

• Education: High School Diploma or GED required.
• Experience: 3-5 years’ experience in door and hardware industry preferred.
• Willing and able to reliably commute to Auburn office, and travel to customer job sites within Puget Sound region.

• Excellent customer service and social skills
• Good collaboration and teamwork abilities
• Excellent organizational and time management skills
• Accurately use and read tape measure and rulers
• Technical capacity (MS Office Suite, Top Office, BlueBeam)
• Hollow Metal and Division 8 hardware knowledge
• Strong written and verbal communication proficiency
• Quick critical thinking and problem-solving skills
• Reading comprehension

• Full coverage medical and dental for employees and partial coverage for family members
• Voluntary vision coverage
• Employee Assistance Program
• 7 paid holidays
• 1-4 weeks of paid vacation based on years of service
• Paid Sick Leave
• Annual compensation and bonus programs
• Safe harbor 401k with 4% match upon eligibility

• Occasionally stationed at a desk working on a computer/keyboarding
• Occasionally sitting while driving vehicle between job sites
• Occasionally move or transport up to 25 pounds of office supplies or equipment.
• This position requires normal vision and hearing abilities. The employee must be able to communicate verbally and visually with customers, vendors, and coworkers. The employee must be able to detect, discern, and convey information accurately and effectively.

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