Outpatient Care Supervisor jobs in Waukesha, WI

Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system services patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate health provides nearly $5 billion in annual community benefits.

The Outpatient Rehab Supervisor provides efficient functioning of day-to-day operations of rehabilitation services and programs. Provides leadership to support operational, fiscal and human resources related activities. The Supervisor will have oversight for our Glendale and Good Hope outpatient clinics.

Major Responsibilities:

• Oversees the day to day operations in the department. Works as a team with other supervisors to achieve operational efficiencies and optimum patient satisfaction.

• Conducts studies and provides input related to department performance improvement and productivity standards.

• Facilitates implementation of care management strategies.

• Manages patient caseload in assigned areas and organizes staff schedules and coverage needs to meet volume and productivity standards, including temporary agency coverage. Provides patient care activities according to standards and functions of their individual professional practice.

• Develops and maintains site-based department policies and procedures. Oversees completion of all required documentation per department policy.

• Identifies, plans and organizes information systems and process improvements in the department. Ensures that staff are oriented, trained, and current with clinical and other competencies.

• Orients new staff to clinical and department policies and procedures; assigns mentors to new staff on rotation. Ensures staff competencies are met for equipment and skills.

• Collaborates effectively with system leadership, physicians and/or committees/work teams in developing, promoting, and enhancing new programs and services, strategies, site projects, standardized competencies, policies and procedures, and other market or site issues.

• Works in conjunction with site based and market teams to meet all local, state, and federal compliance standards, guidelines, and practices, including DNV and The Commission on Accreditation of Rehabilitation Facilities.

• Provides input into operating, staff and capital budgeting process and is accountable for operating within the budget. Ensures that all productivity, labor efficiency, and contribution margins are met. Manages building equipment and issues as required.

• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.

• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Physical Therapist license issued by the state in which you work, or

• Occupational Therapist license issued by the state in which you work, or

• Speech-Language Pathology license issued by the state in which you work

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required

Education Required:

• Bachelor's Degree in Physical Therapy, or

• Bachelor's Degree in Occupational Therapy, or

• Bachelor's Degree in Speech Pathology

Experience Required:

• Typically requires 3 years of experience in rehabilitation, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities Required:

• Excellent diplomacy, organizational and problem solving skills.

• Excellent verbal, interpersonal, and written communication skills.

• Basic proficiency in the use of Microsoft Office (Excel, PowerPoint and Word) or similar products.

• Certification Addendum

• Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Physical Requirements and Working Conditions:

• May be required to lift up to 50 lbs. and assist with patient mobility (including transfers, standing, walking) if indicated via discipline.

• Position requires repetitive use of hands:

• simple grasping - 5-15 lbs. - 20% of the workday.

• pushing/pulling - up to 75-100 lbs. - 10% of the day.

• fine manipulation of hands during massage and joint mobilization.

• Must have functional use of senses to allow for effective communication.

• Potential for exposure to blood and body fluids through patient contact and therefore must have ability to wear protective clothing as needed.

• Must be able to sit, stand, walk, lift, and squat throughout the workday.

• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.