Outpatient Services Director jobs in Lawrence, MA

The Director of Outpatient Services is a key member of Link House Inc.’s leadership team who demonstrates leadership through sound clinical judgment and initiative, leading team and program development as well as anticipating and positively responding to staff, organizational and administrative needs or problems.

The Director of Outpatient Services will oversee both the children/adolescent (CATCH) and adult (CBH) behavioral health outpatient clinics and be responsible overall for the management of staff as well as financial and administrative operations to ensure a consistently high quality of services. The Director of Outpatient Services has a strategic focus to grow the programs, maintain strong community relationships, and increase revenue.

The Director of Outpatient Services reports directly to the Senior Director of Services.

FLSA Status: Salaried, Exempt

Essential Duties and Responsibilities:

• Develop, plan and implement strategies for successful program continuity and growth of services
• Design and implement new programming to meet the evolving needs of the community
• Collaboration with the Director of Development to increase exposure of the programs, and increase networking and marketing in the community for the purpose of program development and fundraising
• Provide strategic leadership and direction to support high-quality care, clinical and regulatory compliance, quality functions, and client experience.
• Development of the policies and procedures of outpatient services and monitoring implementation
• Management of outpatient staff including recruiting, hiring, orienting, conducting performance evaluations, coaching, monitoring productivity as well as improvement plans as needed
• Facilitation of regular outpatient services team meetings
• Ensure the provision of clinical supervision
• Development of a staff professional development schedule that meets BSAS, DPH and individual professional licensure needs
• Maintenance of DPH and BSAS licensures and ensure consistent compliance with requirements
• Collaboration with the Practice Manager to manage administrative staff and operations including client flow, client satisfaction, EMR administration, billing and insurance practices
• Collaboration with the Senior Director of Services for budget management, staff management, organizational and program development, professional development planning for other programs

Supervisory / Management: Direct supervisory responsibilities of outpatient clinical staff, nurse practitioner team, Clinical Supervisors and Practice Manager.

Qualifications and Experience:

• Excellent supervisory, interpersonal, organizational, verbal, and written communication skills.
• Attention to detail.
• Ability to take initiative and problem-solve quickly and efficiently.
• Team player.
• Ability to represent oneself and the agency in a professional manner.
• Proficient in the use of a personal computer and corresponding programs such as Excel, Word, Teams, and other web-based applications.
• Master’s degree required, clinical license preferred
• Behavioral health outpatient clinic experience required
• Experience managing an outpatient clinic serving children preferred
• Experience with substance use disorders preferred
• Experience with developing an outpatient practice
• Excellent work ethic and dependability.
• Always maintains the highest levels of confidentiality regarding HIPAA & 42 CFR Part II standards.
• Experience with a EHR/EMR.
• Must be able to pass pre-employment screenings: CORI, Adam Walsh background screen and drug screen

Environment and Physical Requirements

• This position operates in a clinical setting.
• Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the clinic

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person