Outpatient Services Director directs and implements the administrative processes and resources of an outpatient medical or specialty services facility or clinic. Ensures quality care and services for patients by implementing systems and operational procedures to coordinate service delivery. Being an Outpatient Services Director aligns processes with business, clinical, customer service, quality, and financial goals. Monitors, evaluates, and modifies programs while adhering to company guidelines and standards. Additionally, Outpatient Services Director requires a bachelor's degree. Typically reports to a director. The Outpatient Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Outpatient Services Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
SUMMARY
The Director of Outpatient Services oversees clinical and administrative operations for outpatient substance use programs located in facilities in New York City. Director of Outpatient Services is responsible for ensuring that all facilities under his/her supervision comply with Phoenix House policies and procedures as well as all regulatory and licensing requirements. This position collaborates closely with staff to address strategic and financial plans, new program development, and community and media relations, all with a strong bottom-line focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.
COMPETENCIES (KSAs)
REQUIRED EDUCATION
Master’s degree in social work
LICENSES/CERTIFICATIONS
Licensed Clinical Social Worker (LCSW)
Independent license issued by NYS.
REQUIRED EXPERIENCE
4 years of relevant experience with a demonstrated ability to achieve bottom line results and build strong teams.
Familiarity with regulations governing substance use disorder treatment services
WORK ENVIRONMENT
This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds
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