Outreach Specialist jobs in Huntsville, AL

AFS, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.

Job Responsibilities:

*Must be positive and motivated with excellent communication skills*Ability to adapt quickly to changes in work strategy

*Telephone Interaction with Customers

*Inbound and Outbound Calls*Schedules work to be installed

* Confidently makes decisions and effectively communicates with all levels of management.

*Performs customer follow-ups with a variety of information

*Maintains Customer Information

*Records and updates computer-based customer information accurately and timely*Provides necessary information to inner-company resources

*Distributes information as needed for company flow*Performs administrative duties

*All other duties as necessary

What is required to join our team as Production Scheduler:

Typically possesses a High School Degree/GED

Previous call center/customer service experience highly desired

Customer Focus; Customer Service

Sales mentality

Phone Skills

Excellent Oral/Verbal Communication

Excellent writing skills

People Skills; Interpersonal

Savvy Problem-Solving

Data Entry Skills

What we provide for our employees:

Bi-weekly Pay plus bonus structure

Full-time nonseasonal work!!!

Superior training will ensure you start with immediate success

Competitive and rewarding, family-oriented culture

Advanced leadership training opportunities

World-class training and support

Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.

Starting Pay is $17.00 hourl

• Who is Groundworks?
• With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country!
• Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together.
• That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as #OneTribe.
• When customers choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job’s done right.
• When you choose Groundworks, you'll join thousands of Tribemates who are making history.
• It’s the Groundworks difference!
• So come and help us make history.
• Join our Tribe!
• #Groundworks #StrongerTogether #OneTribe

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistant: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Scheduling: 1 year (Preferred)
• Payroll: 1 year (Preferred)

Work Location: In person