FIELD SERVICE TECHNICIAN
Are you action-oriented and thrive in a fast-paced team environment where you are empowered to make decisions? Do you have strong problem-solving skills, and manage your time and responsibilities well? If so, we’d love to engage further regarding our Field Service Technician role.
ABOUT LMI
LMI Packaging is a flexible packaging company, serving the food, beverage, pet, health & beauty, and household industries. We are a fast-growing, third generation, family business with a hyper focus on company culture and community outreach. Located right over the Wisconsin border, between Chicago and Milwaukee makes commuting a breeze.
POSITION SUMMARY
Under the direction of the Engineering Manager, the Field Service Technician will be responsible for providing customers, suppliers, and sales force the necessary technical support and information regarding the use of LMI Packaging’s products. Expertise in LMI’s products and processes differentiate us from competition and facilitate sales objectives. Primary duties and responsibilities include developing and managing customer and supplier relations, providing on-site technical support, discussing material quality issues, reviewing process solutions, and determining the technical feasibility of packaging projects and materials.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Be a cultural fit to LMI including the qualities: team player, desire to learn and grow, glass half-full positive mindset, service oriented with willingness to participate in community outreach activities, of high integrity character.
- Provide Technical sales support for new and existing business.
- Packaging equipment troubleshooting and/or other onsite technical support for customer trials.
- Incident resolution through diagnostics and in-person, hands on assistance.
- Potential for up to 25% of time traveling.
- Support Product Development functions and interface with Suppliers.
- Accumulate technical data, complete in depth reports and present reports to the appropriate departments, customers, or suppliers.
- Advise teams on issues related to product and customer strategies.
- Identify trends to formulate methods to prevent future problems.
- Develop knowledge of competitive products and capabilities.
- Effective project management of assigned initiatives.
- Utilize skills and expertise to effectively resolve customer issues and strengthen relationships.
EDUCATION AND /OR EXPERIENCE
- Must have high school diploma.
- Bachelor’s degree from four-year college preferred but not limiting.
- Experience with Excel, Word, and Plato preferred.
- Technical experience including ability to understand technical reports and data, and technical writing experience.
- Prior maintenance experience preferred.
- Ability to identify trends in operation.
BENEFITS
- Health coverage that includes medical, dental and vision.
- Basic life insurance, disability, and wellness programs.
- Employee Savings Plan with employer match.
- Employee Profit Sharing/Bonus Program.
- Paid holidays and generous paid time off.
- Tuition reimbursement.
- Career advancement opportunities.
EMPLOYEE PERKS
- Opportunity for community involvement.
- Family company, family culture.
- Development Opportunity.
- Safety shoe and glasses reimbursement.
- Generous referral program.