Operations Manager-City Center Parking

Application Deadline: 6 May 2024

Department: Parking - Field Management(OPS002)

Employment Type: Full Time

Location: I61-0_Portland Operations

Reporting To: Sr. Operations Manager

Compensation: $60,000 / year

Description

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility 
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. 
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. 
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. 

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role. 
• Strong focus on customer service and client satisfaction. 
• Proficient in location profit and loss analysis. 
• Demonstrated experience in revenue generation and direct marketing. 
• Event management experience is a plus. 
• Client relationship management skills. 
• Business development and strategic thinking abilities. 
• Leadership and team-building skills. 

Benefits

• Comprehensive Medical, Dental, and Vision Plans. 
• Life and Disability Insurance
• 401K Plan with Generous Employer Match and Immediate Vesting
• Generous Paid Time Off (PTO)