Parts Manager jobs in Milford, DE

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer:

Great Culture & Team Environment

Long Term Career Advancement Opportunities

Paid Training

Medical / Dental / Vision Insurance

Health Savings Account

Health Reimbursement Account

Company Paid Life, Accident, and Disability Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Paid Parental Leave

SUMMARY:

Ascendance is in need for a full-time, experienced Parts Manager. The successful Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:
- Manage the parts department and oversee all aspects of parts inventory, procurement, and pricing.
- Provide exceptional customer service by assisting customers with their parts needs and inquiries.
- Utilize DMS and other systems to accurately track and manage parts inventory.
- Collaborate with service technicians to identify necessary parts for repairs and maintenance.
- Forecasts goals and objectives for the department and strives to meet them.

• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 65 percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings and holds monthly department meetings.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to parts department employees.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports such as DOC, and sales productivity.
• Develops and utilizes a lost sales tracking report.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past-due accounts.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Maintains professional appearance.
• Prepares and administers an annual operating budget for the parts department.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Develops sales promotions.

- Perform data entry to update and maintain accurate records of parts transactions.
- Source and procure parts from various suppliers, ensuring quality and competitive pricing.
- Negotiate with vendors to secure favorable pricing and terms for parts purchases.

Skills:
- Strong customer service skills to effectively assist customers with their parts needs.
- Proficiency in using DMS and other systems for managing parts inventory.
- Knowledge of automotive diagnostics to accurately identify necessary parts for repairs.
- Excellent data entry skills to maintain accurate records of parts transactions.
- Ability to source, procure, and negotiate with vendors for quality parts at competitive prices.

• Two to four years related experience and/or training; or equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Drug Free Workplace

DISCLAIMER:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Prescription drug insurance
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Swedesboro, NJ: Relocate before starting work (Required)

Work Location: In person