The Patient Access Director is responsible for the overall management, organization, and productivity of department operations, including admissions, pre-admissions, and financial counseling activities at Our Lady of the Lake Hospital and Our Lady of the Lake offsite locations (including Livingston, Assumption, LSU clinics, and any future OLOL expansions). Basic responsibilities include oversight of all Patient Access activities, working escalated problem patient accounts, preparing payrolls, hiring and training of staff, reporting on department metrics, implementing quality assurance initiatives, and the achievement of short and long-term goals. This position is responsible for oversight of approximately 150 FTEs. The Director should remain in full compliance with all departmental, institutional, and regulatory policies and procedures at all times.
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