Patient Experience Manager jobs in Fort Smith, AR

Company Name: Community Health Systems- Patient Access Center

Position Name: Remote Medical Scheduling Specialist

This position is remote. This position is full time, which is 40 hours per week.

The ideal candidate will be bilingual in Spanish and English.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

• Starting pay: $15.50-$18/hour
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls for all assigned clinics and operate call center telephony platforms
• Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
• Determine calls with urgent needs and complete warm transfer to clinic staff
• Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
• Researches patient requests in the medical record and provides information to patient or other entity.
• Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
• Monitor assigned boxes in EMR for return communication from the clinic
• Accurately validate and enter patient name, DOB and demographics
• Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
• Adheres and complies to all policies and procedures
• Attend educational sessions and department meetings as scheduled
• Ability to perform all other duties as assigned or requested

EDUCATION:

• High school diploma or equivalent required

EXPERIENCE:

• 1 years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
• 2 years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.
• Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
• Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well