Patient Experience Manager jobs in Milford, DE

Summary Statement

In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. At Ottobock.care, we believe in giving our practitioners the freedom of choice to provide the best care possible for our patients. With access to the latest technologies and techniques, you'll have the tools and resources you need to deliver truly personalized and innovative solutions. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are currently seeking an experienced CPO/Clinical Manager at our busy clinic in Exton, PA who will be responsible for the success of patient management at assigned clinic(s), including the delivery of quality devices and service to patients in need of orthotic and/or prosthetic care. This role ensures that practitioners, clinic assistants, technicians and staff provide superior customer service to all patients. A key part of this role is managing practice operations to ensure successful achievement of financial and clinical goals.

Duties & Responsibilities

• Deliver quality orthotics, prosthetics, and professional services in relation to patient care.
• Formulate design of prosthetic and/or orthotic devices.
• Provide complete and accurate direction and guidance to technicians responsible for fabrication of orthoses and/or prosthesis for patients.
• Fabricate as needed to assure, quality, fit function, timely delivery, or responsiveness to individual patient need.
• Perform fitting, including static and dynamic alignments.
• Evaluate prosthetic/orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work and perform outcome measures as appropriate.
• Instruct patient in use of device.
• Provide post-delivery service and adjustments for assigned patients.
• Specify information to administrative staff to conduct reimbursement activities.
• Maintain all patient charts and records of care and service, current and complete each day.
• Train Technicians, Residents, Fitters, and other Clinicians, as appropriate.
• Develop a referral and client base that will profitably contribute to the practice's capabilities to better serve patients, referral sources and employees.
• Market the organization's professional services, through the development of strong professional relationships with physicians, therapists, patients, and other referral sources.
• Achieve and maintain professional knowledge and technical skills required to perform all other primary responsibilities. This specifically includes current "state of the art" knowledge, procedures, components, and materials including application based on diagnosis.
• Identify and create improvements to processes to promote efficiency and productivity.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Advanced computer skills and knowledge of Microsoft Office and databases.
• Ability to communicate clearly, both orally and in writing and to work effectively with a wide range of people, including vendors, suppliers, co-workers, and management.
• Ability to work collaboratively and participate in a team approach.
• Possess excellent organizational and time management skills by prioritizing and managing multiple tasks to completion.
• Anticipates, identifies, analyzes, and resolves conflict and problems.
• A valid driver’s license with no limitations operating a motor vehicle; must have a reliable vehicle.
• Bachelor’s Degree OR Master’s in Orthotics and/or Prosthetics.
• Certified by The American Board for Certification in Orthotics and/or Prosthetics (ABC) or Board of Certification/Accreditation (BOC). Certification must be in good standing.
• In states where licensure is required, the ability to obtain and maintain state licensure may be required as well.
• 5 or more years of clinical management experience.
• Minimum of 2 years in a lead or supervisory role in the healthcare industry preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave