Patient Experience Manager jobs in San Francisco, CA

Product at NexHealth

The healthcare industry is highly regulated and fragmented. Patients crave unified access to their healthcare information. Doctors want to modernize the patient experience. Developers want to quickly build and launch new products. To do this, we need to create a multi-faceted product which each of these stakeholders cannot live without.

The product team is the glue that unites all aspects of our product under a single, cohesive vision. We build products to solve our customers' most challenging problems. We partner closely with our sales, marketing, customer success and engineering teams to champion our customers' needs. We innovate quickly and ship products at the right time to best support our growing community of patients, doctors, and developers.

What You'll Do:

• You'll own the experience for patients booking appointments and making payments with NexHealth's medical and dental practice customers.
• You'll talk to both patients and providers to learn about their needs, define product features to meet those needs, and work with design and engineering to deliver them.
• You'll work with multiple cross-functional teams, including design, engineering, customer success, marketing, and sales.

What You'll Bring:

• 4 years of experience as a full-time Product Manager
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Clear written and verbal communication: you're a force for clarity and ensure everyone's on the same page
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs

NexHealth Values

• Solve the customer's problems, not yours
  When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do
  As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership
  Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent
  Be direct, proactive, transparent, and frequent in your communication.
• Default trust
  As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles
  We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

• Competitive salary plus equity
• Full Medical, Dental and Vision
• Unlimited PTO