Patient Experience Manager jobs in West Bloomfield, MI
Recently Added Patient Experience Manager jobs
Manager Patient Experience, Lean Methodology
- McLaren Oakland
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Pontiac, MI
FULL_TIME
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About Us
McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.Manager Patient Experience, Lean Methodology
Michigan, PontiacNEW
Manager
McLaren Oakland
24001411
Assumes 24/7 responsibility in supporting programs and initiatives to enhance the patient and visitor experience. Manages information desk staff, volunteer services staff and Patient Transportation team members. Partners with leaders throughout the organization to provide support through volunteer staff.
Primary Responsibilities:
Provide support for medical center-wide ongoing customer relations program and institute changes that enhance Service Excellence in processes, procedures, policies and accountability within the organization.- Build and maintain effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for McLaren Oakland.
- Provide assistance to management in understanding patient satisfaction reports and create customized reports and presentations as required
Required:
Bachelor degree in Healthcare, Hospitality or related field- Five years of prior work experience in Customer Service in a health care setting
Preferred:
Seven or more years of prior work experience in Customer Service in a health care setting.- Prior experience managing complaints
Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.
Equal Opportunity Employer of Minorities/Females/Disabled/VeteransAdditional Information
- Schedule: Full-time
- Requisition ID: 24001411
- Daily Work Times: 8:00am-4:00pm
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. - 1 Month Ago
Patient Care Coordinator
- Otto Bock Patient Care, LLC
-
Ferndale, MI
FULL_TIME
- Business Unit: Otto Bock Patient Care, LLC Location: Ferndale, MI, US, 48220 Contract Type: regular Scope of employment: full-time Contact Person: Lisa Castro Contact Information: Job ID: 6686 Summary...
- 13 Days Ago
Patient Care Coordinator
- Otto Bock Patient Care, LLC
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Madison, MI
FULL_TIME
- Business Unit: Otto Bock Patient Care, LLC Location: Madison Heights, MI, US, 48071 Contract Type: regular Scope of employment: full-time Contact Person: Lisa Castro Contact Information: Job ID: 6769 ...
- 1 Month Ago
Major Account Manager Enterprise
- Candidate Experience site
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Detroit, MI
FULL_TIME
- In this key role, you will manage and drive direct sales into Major Enterprise Accounts. Create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet produ...
- 22 Days Ago
Major Account Manager, Enterprise
- Candidate Experience site
-
Detroit, MI
FULL_TIME
- In this key role, you will manage and drive direct sales engagements into a set of Named Fortune 1000 accounts and strategic Partners. Your focus will be to create and implement strategic account plan...
- 26 Days Ago
Community Manager - Detroit, MI
- JPMC Candidate Experience page
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Detroit, MI
FULL_TIME
- Promote success as our Community Manager, committed to fostering thriving customer and community relationships. As a Vice President, Community Manager in our Consumer Banking Division, you will play a...
- 1 Month Ago
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0 Patient Experience Manager jobs found in West Bloomfield, MI area
Treatment Plan Coordinator
- ClearChoice Dental Implant Centers
-
Ann Arbor, MI
- Treatment Plan Coordinator (TPC) $1500 Sign On Bonus Treatment Planning involves maintaining the Center’s clinical calen...
- 4/28/2024 12:00:00 AM
Registered Nurse-Emergency Department-24hrs-Midnights
- Henry Ford Hospital
-
West Bloomfield, MI
- Interested in this opportunity? The West Bloomfield hospital is hosting an RN and Allied Health job fair on March 13th, ...
- 4/28/2024 12:00:00 AM
Registered Nurse - OR
- Surgery Partners
-
West Bloomfield, MI
- Description ***NO MORE CALL, NO WEEKENDS, NO MORE HOLIDAYS & COMPETITIVE WAGES in a friendly work environment!!Minimum o...
- 4/28/2024 12:00:00 AM
Licensed Practical Nurse (LPN)
- Villa Healthcare
-
West Bloomfield, MI
- Licensed Practical Nurse (LPN)Are you looking for a fulfilling career where you can make a difference in people's lives?...
- 4/28/2024 12:00:00 AM
Registered Nurse (RN) Supervisor
- Villa At City Center
-
West Bloomfield, MI
- Nursing SupervisorAre you looking for a fulfilling career where you can make a difference in people's lives? Look no fur...
- 4/28/2024 12:00:00 AM
PRN MRI Technologist
- Tennessee Orthopaedic Clinics
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- Tennessee Orthopaedic Alliance is one of the nation's largest orthopedic networks. TOA offers comprehensive medical and ...
- 4/27/2024 12:00:00 AM
MA Medical Assistant- Internal Medicine
- Ascension
-
Farmington Hills, MI
- Details Sign-on bonus: $2,500 Department: Internal Medicine Schedule: 8-hour day shift, Monday-Friday Hospital: Ascensio...
- 4/26/2024 12:00:00 AM
MA Medical Assistant- Urogynecology
- Ascension
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Farmington Hills, MI
- Details Sign-on bonus: $2,500 Department: Urogynecology Schedule: 8- hour day shift, Monday-Friday Hospital: Ascension M...
- 4/26/2024 12:00:00 AM
About West Bloomfield, Michigan
West Bloomfield is sometimes referred to by its residents as the "lake township of Oakland County", being heavily dotted with small and medium-sized lakes. Cass Lake, the largest lake in the county, is in part of West Bloomfield, and Pine Lake, which has a private country club on its shore, is only a few miles away from Cass and lies completely within West Bloomfield. In addition, directly west of Pine Lake is Orchard Lake, which also has a private country club on its shore. Orchard Lake is surrounded by the city of Orchard Lake Village. Several smaller lakes are scattered around these larger...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$76,661 to $119,046
West Bloomfield, Michigan area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Patient Experience Manager do?
Patient Experience Manager
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022