Patient Relations Director jobs in Bradenton, FL

The Patient Relations Specialist serves the patients, families, and staff of Manatee Memorial Hospital to provide guidance and support with the goal of building and maintaining a high-quality patient experience. This position is a resource for patients, families, visitors and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with Manatee Memorial Hospital policy; The Joint Commission and CMS guidelines as they pertain the receipt, documentation and response to patient complaints and grievances.

• The successful candidate will have excellent customer service skills. Fluent in the use of Microsoft Word, Excel and Outlook. Experience with medical scheduling software desired. Excellent oral and written communication skills. Communicate clearly and openly.
• Resolve complaints, grievances and other official requests and correspondence.
• Responds to requests by the patients, physicians and support personnel.

About Manatee Memorial Hospital (MMH):

Manatee Memorial Hospital in Bradenton, Florida, has served the citizens of Manatee, Sarasota and surrounding counties for 70 years. Part of the Manatee Healthcare System, the hospital has earned The Joint Commission's Gold Seal of Approval. The 295-bed hospital with over 800 physicians, residents and allied health professionals, offers advanced healthcare services in a caring and compassionate environment. Services include cardiac care and cardiovascular medicine, emergency care for all ages, surgery services - including robotic-assisted surgery with the da Vinci Surgical System, a weight-loss program, orthopedic services, outpatient and inpatient radiology and rehabilitation, respiratory care, sleep, oncology, wound care and women's and children's services. Manatee Memorial Hospital offers a Level II Neonatal Intensive Care Unit for babies with special needs and has the only Pediatric Center in Manatee County.

MMH offers comprehensive benefits such as:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries

High School Diploma or Equivalent required; bachelor's degree preferred. Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crises communication and resolution and should possess excellent verbal and written communication skills. Notary Public Certification Preferred: Bilingual preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.