Patient Relations Director jobs in Olympia, WA

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Deputy Director for Tribal Relations, Exempt
  • State of Washington Dept. of Natural Resources
  • Olympia, WA FULL_TIME
  • Description

    Deputy Director for Tribal Relations, Exempt
    Recruitment #2024-12-A183
    Full-time, Exempt, Non-represented position.
    Location: Natural Resources Building- Olympia, WA.
    Work Hours and Partial Telework flexibility may be available and considered.
    Relocation Compensation may be available and considered.

    Salary: $103,068.00 - $120,204.00 Annually
    To allow for growth and salary progression the full salary range is: $103,068.00 - $126,528.00 Annually

    Want to join something GREAT and make a difference?
    The Washington State Department of Natural Resources (DNR) has an exciting opportunity to contribute to work that ensures a future where Washington’s lands, waters, and communities thrive. Our mission is to protect Washington State's natural resources for current and future generations, and we’re looking for a talented, dynamic team member to carry out that mission and strengthen our strategies.

    We are committed to making DNR a great place to work and serve Washington’s lands and communities. At DNR we believe there is not just one path to success. Whoever you are or wherever you come from in the world, there is a place for you here.

    We are looking for someone who values public service and understands that we must continue to innovate to fulfill our duties as public stewards and solve our state’s most pressing challenges. If you enjoy working in a collaborative environment that encourages you to think big and share your strengths, we invite you to apply!

    This position will play an important role supporting the Director of Tribal Relations by providing additional capacity for existing work and taking on responsibilities related to non-recognized tribal interests and legislatively required activities outlined in HEAL and Climate Commitment Acts. This role will serve the Commissioner and report to the Director of Tribal Relations. They will be a cross team collaborator with the Equity and Environmental Justice group and contribute to the Tribal Affairs program while supporting the agency with expertise and project management on major policy and program outcomes to ensure compliance with legislative mandates.

    Duties

    Responsibilities:
    This position assists the Commissioner, Director of Tribal Relations, the Executive Leadership Team, and the agency at large, in establishing and maintaining strong, enduring relationships with;

    • Federally recognized Tribes who have an interest in Washington State natural resource issues,
    • Non-Federally recognized tribal communities,
    • Migrant indigenous people, and
    • Urban Indian populations.
    This includes serving as an experienced practitioner on issues of Tribal sovereignty, treaty, and Indigenous rights in public lands management. This position is to support the work and mission of the agency and ensure that we demonstrate respect for sovereignty and treaty reserved rights. We will do this by maintaining authentic and professional relationships with the Tribes and Indigenous people that live in and retain rights in Washington state.

    This position will also serve as a subject matter expert on environmental justice (EJ) practices with Indigenous populations and will support all divisions in the agency to implement EJ practices with tribal communities, and will coordinate on research, evaluations, and reporting for EJ specific legislative analysis for DNR. The impact will be Department wide providing technical expertise by assisting programs across the agency with tools and capacity in program design and evaluation. Outcomes include coordinating the Annual Report to the legislature on HEAL ACT compliance with Indigenous populations and supporting the design and implementation of HEAL Act requirements.

    This position is the foundation for DNR’s Tribal Relations and Environmental Justice work because it provides needed capacity and expertise as the agency embarks on a multi-year re-design of process and policy with legally required tribal considerations as a core component.

    Qualifications

    Required Qualifications:

    • A bachelor’s degree AND a minimum of 5 years of relevant experience working directly with Tribal communities, environmental justice;
      OR a combination of education and/or experience equivalent.
    • Demonstrated experience successfully working alongside and building relationships with urban and rural WA Tribes, migrant Indigenous, Tribal organizations, business and private industry partners in the pursuit of broad public policy goals.
    • Experience working for a Tribal elected official, non-Tribal elected official, or other high-level executive.
    • Demonstrated history designing programs to advance racial equity and justice across programs and organizations.
    • Demonstrated experience successfully moving a high-priority, high profile project involving multiple, competing interests from start to completion.
    • Ability to directly support scientific and program staff at DNR in meeting HEAL Act goals.
    • Demonstrated experience successfully working alongside, building and managing relationships with internal and external partners, including business and private industry partners, government officials, agency staff, senior managers, and the public in the pursuit of broad public policy goals.
    • Ability to conduct research on the social, economic, and political context of natural resources and resilience issues in Washington.
    • Ability to work as part of a team as well as coordinate, facilitate, and manage the work of ad hoc teams formed from cross-agency resources.
    • Active listening skills as demonstrated by the ability to resolve conflicts; receive and convey ideas, thoughts and information.
    • Demonstrated ability to write for targeted audiences effectively and to communicate persuasively at all levels of the organization and externally.
    • Ability to manage multiple short-term and long-term projects simultaneously.
    • Highly skilled communicator that can take politically and emotionally charged topics and move groups and individuals through both learning and skill building.
    • Proven track record creating and delivering trainings and content in matrixed organizations for diverse audiences.
    • Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
    • Perform assigned duties in a manner consistent with applicable laws, regulations and public records retention and requests are followed.
    • DNR Core Competencies:
      • Personal Accountability
      • Value Others
      • Compassionate Communication
      • Inspire Others
      • Commitment to Excellence
    Special Requirements and Conditions of Employment:
    • Office in Olympia.
    • Some travel required.

    Don’t let doubts stop you from applying for this position - If you have any questions about the required qualifications or how your past experience relates to them, please contact us at DNRrecruiting@dnr.wa.gov. A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don’t hesitate to apply!

    Supplemental Information

    Application Requirements:

    • Apply online: at www.careers.wa.gov (Click on the APPLY button above).
    • Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.
    • Resume: that details your experience and qualifications.
    • References: at least three professional references with current telephone numbers– you may attach a document, use the References text field in the online application, or include it with your resume.
    • Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
    • Complete all supplemental questions.
    • Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

    Questions? Please contact Lissa Kelsey at lissa.kelsey@dnr.wa.gov/360-480-1997 or e-mail us at DNRrecruiting@dnr.wa.gov

    Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

    About the Department of Natural Resources (DNR).
    At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity, and inclusion.
    Our VisionOur actions ensure a future where Washington’s lands, waters, and communities thrive.
    Our Mission Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
    Our Core Values:
    • Safety and Well-Being —Our top priority is the safety of the public and our employees.
    • Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
    • Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
    • Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.
    DNR provides excellent benefits, a few of which include:
    • Commitment to organizational health and wellness
    • Work/life balance
    • DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
    • Statewide Employee Business Resource Groups, visit here to learn more
    • Leadership that empowers and supports employees
    • Professional development opportunities
    • Educational and career development aid
    • Public Service Loan Forgiveness Eligibility
    • Opportunities to participate in wildland fire suppression assignments
    • A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

    Additional Information:
    This position will have a start date effective on or after January 16.

    DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

    Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number prior to attaching it. We thank you and are grateful for your service!

    Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

    Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email CareersHelp@des.wa.gov.

    Check us out on: DNR’s website | Facebook | Twitter | Instagram | YouTube | WordPress

  • 3 Days Ago

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Assistant Director of Corporate and Foundation Relations
  • Saint Martin's University
  • Lacey, WA FULL_TIME
  • Position SummaryThe Assistant Director of Corporate and Foundation Relations at Saint Martin’s University plays a key role in supporting the University's strategic fundraising initiatives by managing ...
  • 2 Days Ago

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Director of Executive Policy & External Relations
  • State of Washington
  • Thurston, WA OTHER
  • Director of Executive Policy & External Relations Exempt Band 4Location: Tumwater, WASalary Range: $134,894 - $163,527 Annually This is a telework/hybrid position. The candidate of choice must be able...
  • 14 Days Ago

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Employee Relations Specialist
  • QUINAULT BEACH RESORT AND CASINO
  • Ocean Shores, WA OTHER
  • Job Details Job Location: QBRC - Ocean Shores, WA Position Type: Full Time Education Level: 2 Year Degree Salary Range: $60,343.00 - $74,832.69 Salary Travel Percentage: Up to 25% Job Shift: Day Shift...
  • 5 Days Ago

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Customer Relations Representative
  • Olympic Marketing Group
  • Lacey, WA FULL_TIME
  • We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marketing and Promotions Customer Relations Representative. In this role, you will play a vital role in building and ...
  • 5 Days Ago

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Marketing and Public Relations Manager
  • South Puget Sound Habitat for Humanity
  • Olympia, WA FULL_TIME
  • OVERVIEW South Puget Sound Habitat for Humanity is an affiliate of Habitat for Humanity International focused on providing affordable housing solutions in Thurston County. We believe that every person...
  • 10 Days Ago

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0 Patient Relations Director jobs found in Olympia, WA area

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Executive Director
  • Private Posting
  • Puyallup, WA
  • Job Description Job Description This important role is responsible for leading the day-to-day operations of an Assisted ...
  • 12/12/2024 12:00:00 AM

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Fixed Operations Director
  • Camping World Holdings, Inc.
  • Tacoma, WA
  • Camping World is seeking a Fixed Operations Director to join our growing team. As the Fixed Operations Director you will...
  • 12/12/2024 12:00:00 AM

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Director of Finance
  • Admiral Theatre
  • Bremerton, WA
  • Job Description Job Description Job Title: Director of Finance Organization: Admiral Theatre Foundation Location: 515 Pa...
  • 12/11/2024 12:00:00 AM

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Facilities Director
  • YMCA of Pierce and Kitsap Counties
  • Tacoma, WA
  • The YMCA of Pierce and Kitsap Counties seeks a knowledgeable and respectful Facilities Director to join our team at the ...
  • 12/10/2024 12:00:00 AM

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Director of Development
  • Tacoma Area Youth For Christ
  • Tacoma, WA
  • Tacoma Youth For Christ (TYFC) has announced a search for a Development Director to help usher in the ministry's next er...
  • 12/9/2024 12:00:00 AM

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Program Director
  • Healthcare Talent Advisors
  • Olympia, WA
  • About the Company Our client company is one of the nation's largest and most respected providers of community mental hea...
  • 12/9/2024 12:00:00 AM

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Executive Director
  • Paychex PEO Client Talent Acquisition
  • Puyallup, WA
  • This important role is responsible for leading the day-to-day operations of an Assisted Living community, including serv...
  • 12/9/2024 12:00:00 AM

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Executive Director
  • Reliable Enterprises
  • Centralia, WA
  • Job Description Job Description About Reliable Enterprises: Reliable Enterprises is a social services non-profit agency ...
  • 12/9/2024 12:00:00 AM

Olympia is the capital of the U.S. state of Washington and the county seat of Thurston County. European settlers claimed the area in 1846, with the Treaty of Medicine Creek initiated in 1854, and the Treaty of Olympia initiated in January 1856. Olympia was incorporated as a town on January 28, 1859, and as a City in 1882. The population was 46,479 as of the 2010 census, making it the 24th largest city in the state. The city borders Lacey to the east and Tumwater to the south. Olympia is a cultural center of the southern Puget Sound region. Olympia is located 60 miles (100 km) southwest of Seat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$126,000 to $173,042
Olympia, Washington area prices
were up 2.9% from a year ago

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Patient Relations staff are also able to document and share compliments about services you have received.
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If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
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The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
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