Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Compass Health is passionate about providing the best care for the best life. We are a premier senior living community that provides exceptional quality, comfort, and care to residents who are looking for a place to call home. Make a difference every day and become part of a compassionate and professional team that enables residents to thrive and enjoy the retirement lifestyle they've imagined.
The Client Relations Director will be responsible for generating and managing leads to qualify prospects and guide them through the transition of moving into their new home. You will work closely with the Executive Directors to create a cutting-edge and strategic marketing plan. Your goal is to achieve you budgeted occupancy targets.
Salary is $26.-$28./hr. depending upon experience.
What will I do every day?
Create trust and connect with prospective residents and their families through phone calls and tours of the community.
Ideate ways to increase occupancy and achieve targeted occupancy goals.
Work together with your team to execute events to draw prospects to the community.
Build relationships with community organizations and professional groups to increase collaboration opportunities.
#T3
Requirements
What will I need to be successful in this role?
1 or more years of experience in case management or senior care industry.
An Associate's degree from an accredited university (or equivalent experience).
Outstanding verbal and written communication skills.
Organization and diligence in following up with prospects.
Knowledge of MS Word, Excel, and Outlook.
Must pass a criminal background check and health screenings including physical and TB test.
Team members may enjoy the following benefits:
Medical, Dental, and Vision benefits
Vacation, Personal Days, Sick Pay, Holidays
Bonus opportunities
Life Insurance
401(k) savings plan with company match
Recognition programs
Tuition reimbursement.
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0 Patient Relations Director jobs found in Santa Maria, CA area