Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=419560
Final Filing Date: 3/12/2024
JOB DESCRIPTION AND DUTIES
Under direction of a Deputy Labor Commissioner III in the State Labor Commissioner’s Office (LCO) of the Bureau of Field Enforcement (BOFE), Labor Employment Task Force (LETF) and/or the Private Attorneys General Act (PAGA) program(s), the incumbent is responsible for the investigation and enforcement of the Industrial Welfare Commission orders and laws covering workers' compensation insurance coverage, child labor, cash pay, unlicensed contractors, as well as group claims involving minimum wage and overtime. BOFE may also work in partnership with other government entities on the investigation and prosecution of these group claims.
This position is located in: Santa Rosa, California.
The duties of this position are conducted both in an office and field setting. The incumbent is required to travel for field operations and trainings. The incumbent will have access to a state vehicle, laptop computer, printer, cellular phone, and other equipment. While in the field, the incumbent may be exposed to dirt, odors, noise, fumes, uneven surfaces, stairs, highrise buildings, extreme weather conditions, and fast moving equipment.
To be considered for this Deputy Labor Commisioner I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility.
To take the exam and gain employment list eligibility, please click here to access the exam bulletin:
https://www.calcareers.ca.gov/JOBSGEN/8PB17.PDF
https://www.calcareers.ca.gov/JOBSGEN/8PB16.PDF
You will find additional information about the job in the Duty Statement.
Job Type: Full-time
Pay: $5,973.00 - $7,643.00 per month
Benefits:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Santa Rosa, CA 95404
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