Plant HR Manager jobs in Virginia Beach, VA

The Operations Manager for the Property Services is responsible for overseeing the maintenance, housekeeping and pools & spas services for vacation rental properties, ensuring exceptional quality, efficiency, and client satisfaction. This role requires hands-on leadership, financial accountability, a strategic approach to operational planning and close collaboration with other departments, including Owner Relations and Guest Services, to deliver a superior guest and homeowner experience. This is a non-remote position, with office based in Nags Head, NC.

• Oversee the operations of maintenance, housekeeping, and pools & spas departments ensuring timely and high-quality service. This includes but is not limited to managing financials and growth.
• Manage a team of 30 associates including managers, housekeepers, inspectors, office admins, maintenance and pools & spas technicians and 3rd party vendors.
• Lead, motivate and manage property service teams, ensuring each member understands their roles and responsibilities.
• Assist in creating and managing budgets, ensuring expenses remain within budgeted limits.
• Full P&L responsibility under the guidance of the GM.
• Generate regular reports on departmental financial performance, including metrics for turnaround times, guest satisfaction and team productivity.
• Develop and implement policies, procedures and best practices that improve efficiency, reduce costs and enhance service standards.
• Conduct regular property inspections to monitor quality, identify issues and ensure compliance with company standards.
• Conduct staff performance reviews, provide constructive feedback and set individual and team goals aligned with departmental objectives.
• Develop and maintain strong relationships with third-party vendors, contractors and service providers to ensure quality and cost-effective support for property services.
• Regularly review and update housekeeping, maintenance and pools & spas protocols to align with industry best practices.
• Oversee and manage compliance with relevant health, safety, and environmental regulations.
• Track and analyze expenses to identify cost-saving opportunities and operational efficiencies.
• Collaborate with Owner Relations and Guest Services to address maintenance or housekeeping requests, promptly resolving any issues.
• Respond to guest and homeowner feedback, managing complaints and implementing solutions to prevent recurring issues.