Print Production Coordinator jobs in Pueblo, CO

Overview
We are seeking a motivated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with clients to understand their needs, resolve issues, and promote our products and services. The ideal candidate will possess strong negotiation skills and a passion for technology sales, ensuring customer satisfaction while driving business growth.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints effectively and efficiently.
• Negotiate terms and conditions with clients to achieve mutually beneficial outcomes.
• Maintain detailed records of customer interactions in Salesforce.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling.
• Conduct warm calling to follow up on leads and nurture client relationships.
• Support account management by monitoring customer satisfaction and retention rates.
• Participate in business development initiatives to expand our customer base.

Qualifications

• Proven experience in a customer service role; experience in technical or technology sales is a plus.
• Strong negotiation skills with the ability to influence outcomes positively.
• Familiarity with Salesforce or similar CRM software is preferred.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills with attention to detail.
• Leadership qualities that foster teamwork and collaboration.
• A proactive approach to identifying customer needs and providing solutions.
• Prior experience in sales, account management, or business development is advantageous.

Join us in delivering outstanding service while contributing to our company's success!

Job Types: Full-time, Part-time

Pay: $17.00 - $20.37 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Yearly bonus

Ability to Commute:

• Pueblo, CO 81003 (Required)

Ability to Relocate:

• Pueblo, CO 81003: Relocate before starting work (Preferred)

Work Location: In person