Lead cross-functional working groups to improve business processes by studying current practices and proposing modifications, taking an end-to-end perspective with a focus on improved service, operational excellence, and increased customer satisfaction.
July 13, 2022
Collaborate with Division leadership, team members and administrative and clinical leaders across the MGH/MGPO ambulatory practices to support standard patient access project implementations, including change management strategies.
January 05, 2023
Manage project staff work distribution and priorities in partnership with department leadership, monitor productivity and ensure quality deliverables are met for assigned projects.
January 20, 2023
Develop, communicate, and hold assigned project staff accountable for project timelines, key performance indicators, and project deliverables.
January 30, 2023
Actively coordinate and prioritize with other project managers across both Actuarial and the broader Enterprise Financial reporting community.
March 09, 2023
Provide expert direction and guidance to project team during the execution of procedural documentation, project management, stakeholder management, and process improvement activities in conjunction liaise with cross-functional stakeholders and subject matter experts.
March 16, 2023
Create, monitor and execute process improvement project work plans and deliverables, including working with the Manager of Process Improvement with ongoing NCQA program management.
April 10, 2023
Drive adoption of process improvement across the organization by supporting and coordinating business change initiatives and activities associated with process improvements and system changes to ensure smooth transitions for stakeholders.
April 20, 2023
Participate on hospital committees to engage in the hospital community at large and to increase awareness of the operations, needs and priorities that underscore the project work assigned.
April 27, 2023
Demonstrated ability to effectively manage projects and project key performance indicators on projects that are very large in size and complexity, including interdepartmental in nature.
April 29, 2023