Process Improvement Project Manager jobs in Dallas, TX

When someone joins JPMorgan Chase, they should know this is a place where they belong. They should feel like they have found a new home. That journey starts with their very first interaction -the job advertisement.

As the Strategy and Process Improvement Project Manager in our Office of Legal Obligations team, you will spend every day defining, refining, and delivering on our overall program strategy to meet the needs of our global business. Demonstrating strategic thought leadership, as well as delivery of best practices, you will leverage your deep understanding of programmatic platform capabilities and strong analytical acumen to make informed decisions that deliver for the program and the respective businesses. If you are intellectually curious and have a passion for driving solutions across organizational boundaries, you may be the perfect fit for our team.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters.  Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm.  We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you. 

Job responsibilities

• Leading Project initiatives across locations, including oversight and management of difficult execution scenarios 
• Managing backlog, prioritization, intake, and issue management 
• Understanding relevant Standards documents and supporting connectivity and integration amongst the LOBs and CFs Program Management Office (PMO) 
• Developing, maintaining, and driving progress against an integrated project plan focused on various program initiatives 
• Participating in the Agile development of Enterprise Library Application (ELA), our system of record, which houses firmwide Obligations and related LOB/CF process mappings and provides connectivity to multiple systems and processes within the firm’s control environment 
• Leading and/or performing data analysis, root cause determination, and making recommendation for process improvements relative to the operating model 
• Developing executive communications and reporting to highlight status, risks and issues 

Required qualifications, capabilities, and skills

• Strong knowledge and background in legal operational risk framework including but not limited to: performing research, process mapping, risk assessment, control identification, design and performance evaluation, issue and action plan management, key performance indicator identification and monitoring
• Experience in Project Management lifecycle and best practices
• Excellent written and verbal communication and an ability to articulate complex ideas, concepts, and solutions at a senior management level 
• Proven leader and influencer with the ability to think on their feet and be able to apply critical thinking and logical/structured framework to shape program’s approach 
• Excellent strategic and interpersonal skills, comfort in working with people at all levels across the firm covering a global footprint 
• Deeply organized with ability to manage complexity, multitask, juggle multiple workstreams and deliver solutions to a tight deadline 
• Possess sense of urgency, intellectual curiosity, flexibility in changing and competing priorities, problem solving skills with ability to synthesize large amounts of data and propose meaningful recommendations and provide guidance as required

Preferred qualifications, capabilities, and skills

• 4 – 6 years of experience in Risk Management, Controls, Audit, Compliance, or related discipline 
• Advanced MS Office, iManage, Tableau, SharePoint
• BA/BS preferred

All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.