Product Specialist monitors all aspects of a product lifecycle, including long- and short-term development and marketing. Stays abreast of trends in the marketplace to ensure the product's competitive position. Being a Product Specialist interfaces with project managers and clients to determine the product's future direction. Requires a bachelor's degree. Additionally, Product Specialist typically reports to a manager. To be a Product Specialist typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Title: Product Specialist
Location: Remote (Colombia, Mexico, Philippines)
Position Overview: The mission of the Product Specialist team is to build a world-class scaled onboarding experience to help new self-service customers within SMB companies effectively use Apollo in the first 90 days in order to see ROI from the platform.
The Product Specialist team is a new team responsible for providing a confidence-inspiring experience to our customers, as they are the first team these customers will experience in their journey with Apollo.
In this role, you will teach Apollo’s product to new customers, helping them to successfully implement Apollo basics and utilize those tools to address their goals and objectives. As a founding member of this newly formed team, you will also collaborate closely with the Product Specialist team and cross-functional partners to share learnings that will be used to iterate the scaled onboarding program.
We aim to provide a lightweight, chat-focused, onboarding experience that gets our customers set up with basic implementation and on their way to success with our tools. While we expect these customer interactions to occur over live chat, we want to test different communication methods to engage customers, which can also include video conference meetings. The ideal candidate for this role will be comfortable interacting with customers both on chat and video.
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