Production Coordinator jobs in the United States

WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!

Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.

• Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
• Medical, Dental and Vision insurance offered
• Supplemental insurance offered
• 401k with company match at 4% (eligible at 6 months)
• Paid training, on-going instruction and coaching
• Employee appreciation activities and events
• Hourly and extra incentive programs
• Uniforms and health shots

PTO and Insurance benefits start after only 90 days.

THE OPPORTUNITY:

Eco is seeking an experienced Production Coordinator to join our growing team!

As a Production Coordinator, you will maintain all aspects of the administration and communication of production, permit obtainment, restorations, and inspections for our client’s safety and compliance with the company’s state licenses.

Shift: Mon – Fri, 7:00 AM – 4:00 PM

THE RESPONSIBILITIES:

• Knowledgeable of all company policies and guarantees
• Knowledge of Nexstar Install System
• Knowledge of safety and code requirements
• Use Service Titan job forms to track job preparation steps
• Maintain production processes
• Maintain and distribute up-to-date records of city requirements
• Obtain production permits daily
• Effectively maintain permits email box
• Meet daily revenue and sold-hour efficiency goals
• Provide “Welcome Calls” and “Wrap Up Calls”
• Have all job forms approved by the department manager
• Update customers on all scheduling needs
• Effectively resolve customer issues
• Handles all customer communication within the coordination department
• Establish customer rapport to ensure the highest level of satisfaction
• Aid in scheduling subcontractors and completing purchase orders
• Schedule inspections & communicate effectively with the cities and the customer
• Job preparation for upcoming work (permits, inspections, etc)
• Consistent communication and follow-up with all call center and dispatch team members
• Schedule, dispatch, and complete proper debriefing for production technicians
• Collect funds and financing on all production projects
• Utilize standard email and spreadsheets

THE QUALIFICATIONS

• Highly organized with a strong attention to detail
• Ability to prioritize tasks
• Exceptional follow-through
• Proficient in CRM software
• Skilled in conflict resolution and de-escalation
• Basic knowledge and understanding of G-Suite
• Offers are contingent upon passing a pre-employment background check and drug screening

At Eco Plumbers, Electricians, and HVAC Technicians, you’ll work with a great team that takes pride in “Saving the day, protecting the future” for its clients. We respect the talents each individual brings to the company to help us reach our common goals, and we have fun getting there!

Job Type: Full-time

Pay: $21 – $25 an hour