The Associate Director of Production Management (ADPM) shall serve as the link and liaison between the Director SCRI, Director of Data Management (DDM), Associate Director of Data Management, multiple polling partners, and all call center employees including interviewers and supervisors. The ADPM shall prepare, conduct and monitor training of call Supervisors in-person and remote at multiple locations, as well as polling partners including supervisors and callers at all locations. The ADPM shall assist the DDM in programming of reports and, as needed, surveys. The ADPM, as production manager, will monitor all call centers' and employee productivity to ensure the fiscal soundness of all projects. The ADPM shall be the primary liaison between SCRI and Siena College HR and will be the primary contact between SCRI and any outside employment agency used by SCRI. The ADPM shall act as a project manager for projects as needed. This position replaces the Coordinating Supervisor.
Annual salary range: $58,380.00 to $61,299.00
An Associate's degree required. Bachelor's degree preferred
5-10 years of experience preferred
A background screening will be required.
Benefits
Siena College offers a generous benefit package to eligible full-time employees. The benefit package currently includes a retirement plan contribution equal to 10% of an eligible participant's compensation (as defined under the plan) after meeting the plan's eligibility requirements, and tuition reimbursement and exchange opportunities for eligible employees, spouses, and dependents. Eligible college employees currently enjoy a work schedule that includes half-day Fridays in the summer and an expansive holiday schedule, including up to two weeks off during winter break. Other perks currently include complimentary breakfast Thursdays in the dining hall, access to College community lectures and productions, complimentary College gym and library memberships, discounted and complimentary tickets to Siena Division I sporting events, and more. Opportunities for remote work may be available as well.
Siena cares for and values each member of its workforce and actively supports upward mobility. We are a community of Siena Saints, and as we often say, the world needs more Saints.
Additional Information:
Siena College is a Franciscan and Catholic institution and expects members of its community to be knowledgeable about its mission and to make a positive contribution to that mission.
Siena College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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