SSD Alarm has an opening for a highly motivated Fire & Security Systems Project Manager to join our dynamic team. We are seeking experienced individuals who are interested in a long term career path and are available to direct the day-to-day operations of staff while they are engaged in the construction installation and in-service testing of all Security Systems and Fire Projects to include infrastructure design, procurement, build and testing with the project being managed.
Responsibilities:
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Follow all company policies and procedures and enforce those with others
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Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
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Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
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Performing client site walks and surveys while collaborating with the sales team
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Attend company training when required (may require travel)
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Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control.
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Improving productivity, quality and field installation standards
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Selling and estimating of change orders and service contracts
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Maintaining customer satisfaction by executing well thought-out and planned installation of systems
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Demonstrate systems for clients and explain details such as the causes of false alarms
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Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
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Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
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Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
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Establishing and maintaining lasting relationships with clients by providing excellent support and response times
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Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
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Meeting with other departments, branches and managers to discuss possible improvements to the department
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Supporting the field staff and management with a sense of urgency
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Inventory management and just in time part ordering
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Provide client support after hours, holiday and weekends as needed
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Perform other duties as assigned
Requirements
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Minimum of five years of industry experience
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Education: Must have a high school diploma or GED equivalent.
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Relevant qualifications, such as certificates or diplomas are desired
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Ability to coach others
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Diagnose errors or technical problems and determine proper solutions
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Seasoned professional
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Highly organized
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Analyzing information/Problem solving
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Develop long-term relationships with clients while maintaining a high level of customer satisfaction
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Ability to handle client complaints or conflicts
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Confident in facing confrontations
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Develop positive and productive relationships with sales and field staff
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Teamwork oriented
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Support management
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Results driven
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Meticulous in detail
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Excels in time management
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Computer skills along with some networking skills
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Proficient in Microsoft Outlook and Word
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Make sound decisions in the absence of detailed instructions
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Self-disciplined
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Good writing skills
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Ability to prioritize and multi-task in a fast-paced environment
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Excellent verbal communication skills
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Adaptability
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Ability to learn new products, systems, programs and skills
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Knowledge of NEC, Building/Construction
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Reading and interpreting construction plans
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Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
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Good driving record
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Balancing competing demands while staying ahead of deadlines
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Traveling as needed
Physical Requirements:
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The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs.
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Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds.
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Must have the ability to respond quickly to sounds and dangerous situations.
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Requires the ability to move safely over uneven terrain or in confined spaces.
Knowledge of
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NEC
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Fire Alarm
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Intrusion Alarm
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CCTV
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Access Control
Pluses
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Journeyman Fire Card, Texas Fire License, Reg 4
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Certification, Nicet Certification, Notifier Experience, Lenel Experience,
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S2 Experience, SQL Database Administration, Alarm Agent Card
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. *SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.