Promotions Specialist - Web jobs in Norfolk, VA

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients.

As a Customer Service Specialist, you will be the primary point of contact for our customers and will handle inquiries, resolve issues, and ensure customer satisfaction. You will have the opportunity to work with a diverse customer base and build strong relationships with our clients. This role requires strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat
• Resolve customer inquiries and issues in a timely and efficient manner
• Assist customers with product information, pricing, and order processing
• Collaborate with other departments to ensure customer satisfaction
• Maintain accurate and up-to-date customer records in our database
• Identify opportunities to enhance the customer experience and provide feedback to management
• Participate in training programs and workshops to improve customer service skills

Requirements

• High school diploma or equivalent
• Previous experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work well in a fast-paced and team-oriented environment
• Proficient in Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills