Property Acquisitions Associate jobs in Murrieta, CA

Keystone Pacific Property Management, LLC is currently in search of a Client Experience Associate for our Corporate Office, in Irvine. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. This position will offer the right candidate a wide variety of duties, while gaining experience in the HOA industry.

Summary: The Client Experience Associate is responsible for telephone coverage, response to customer service requests and the performance of administrative duties at the request of Community Association Team Members.

Benefits of Joining Keystone:

Keystone’s goal is to improve people’s lives beyond expectations. We set ourselves a part by providing a great level of service to our team members and clientele base. We invite you to view our LinkedIn, Instagram, and Twitter pages to get an inside look on what Keystone is all about! Check out our social media through our website on www.kppm.com. Click on Careers and stay connected!

What we Offer:

• Competitive pay
• Work/Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Mileage and cell phone reimbursement provided
• Excellent Medical, Dental, Vision and Life insurance
• Flexible Spending Account
• Basic Life/AD&D insurance
• Short Term Disability Plan
• 401(k) Retirement plan with company match
• Wellness
• PTO Paid Time Off 
• Birthday Time Off
• Paid Holidays: President’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Position Hours: Monday – Friday, 8AM-5PM

Essential Job Duties and Responsibilities:

• Responds to routine customer services requests (phone, email, chat) in a timely manner for assigned skills
• Performance of administrative duties 
• Initiates service requests per procedures and enters information in appropriate system(s), e.g. CCaaS and HOA management software. 
• Follows up on assigned interactions
• Completes assigned administrative duties 
• Suggests updates of knowledge content
• Execute compliance letters at the request of Manager.
• Assist team members with preparation and execution of required annual mailings.
• Transcribe and type documents and letters as required.
• Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
• Update and generate all required association and management reports.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Perform all other duties as assigned. 

Qualification Requirements:

• Must have a valid California Driver’s License and maintain clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate effective oral and written communication and listening skills.
• Demonstrate problem solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Strong verbal and written communication.
• Excellent interpersonal skills.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma required.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low level noise exposure.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.