Property General Manager - Casino jobs in Connecticut

ABOUT US:

Unsubscribed is a new & very exciting women's lifestyle brand rooted in three core values: socially conscious/ethically produced, honest/authentic and wellness/slowing down; we are about taking care of ourselves & taking care of the world. We are committed to a more thoughtful and socially-conscious supply chain; from production to materials to distribution & packaging, we strive to improve every day.

YOUR ROLE

The General Manager acts as if he or she is the business owner and has ultimate responsibility* for the daily operations of the store.  The General Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers operational excellence. The General Manager is expected to role model Unsubscribed values and Unsubscribed Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.

RESPONSIBILITIES:

Leadership

• Motivate and inspire the team by delivering a compelling vision and purpose which encompasses Unsubscribed Core values.
• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
• Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance and behavior standards.
• Build and support effective relationships with associates, peers and supervisor to effectively lead positive change.
• Lead the management team through effective implementation of all TS performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.)
• Lead productive weekly leadership meetings that align with and drive the business strategy.
• Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.

Talent Management

• Recruit, hire, develop and retain a high performing management and associate team.
• Teach, train and coach the store management team through successful completion of MDP to develop future leaders for the company.
• Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities and Success Factors through real-time coaching, scheduled touchbases, individual development planning and the performance review process.
• Develops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities.
• Leads the annual review process for store management and associate team.
• Manage all compensation decisions in partnership with the General Manager and HR.
• Drive employee engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that the store management team adheres to and enforces all employment practices and policies.
• Recognize and properly resolve customer and performance issues; communicate high priority issues to the General Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.

• Create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
• Manage the controllable components of the P&L to achieve all store financial and expense targets.
• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
• Train and develop team on business acumen to drive business performance.
• Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
• Builds customer loyalty through in-store experience, utilization of social media and email capture.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.