Provider Relations Representative jobs in Oak Park, IL

All the benefits and perks you need for you and your family:

• Benefits from Day One for FT/PT positions

• Paid Time Off from Day One for FT/PT positions

• Paid Parental Leave

• Student Loan Repayment Program for FT/PT positions

• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday – Friday; 9:00am – 5:00pm

Location: AdventHealth Regional Support

Summary of the role you’ll contribute:

The Physician Relations Representative is responsible for growing hospital volumes, market share and brand preference for UChicago Medicine AdventHealth. The position is responsible for maximizing growth opportunities, ensuring physician satisfaction with a specific focus of meeting with community & hospital employed physicians, office staffs, executing on new business development, service line growth and physician communication.

The position works collaboratively with key stakeholders including physicians, business development, strategic planning, physician relations, marketing, care navigation, communications, and service line leadership to achieve overall market performance and business strategy goals.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :

• Relationship Development: Manage targeted physicians/practices for the purposes of referral development and retention focusing on service lines, outpatient imaging services with focus on primary care and medical specialties,

Prospecting :

• Identify, initiate, and maintain contact with key referral sources.

• Develop target physicians in assigned territory for the purpose of presenting services and fostering business relationships.

• Manage prospect list and territory database for highest impact and to meet assigned goals.

Direct Selling:

• Make face-to-face contacts and presentations to all current referring physicians and potential prospects.

• Proactive field work with targeted physicians and their office staffs to identify needs (needs assessment/profile) and begin a strategy for matching their needs with organizational offerings that benefit physician.

• Develop relationship sales funnel with identified organizational resources to progress and further engage the referring physician with the hospital

• Develop physician profiles to tract intelligence, referral desires and potential of referral relationship between hospital and the physician.

• Develop and coordinate team presentations with service line managers and specialist to referring physicians.

• Regularly share service line enhancements with referring physicians on behalf of the organization.

Communications:

• Documents physician visits, contacts, issue resolution, and market intelligence in the customer relations management software.

• Implement the hospital’s issue resolution process and ensure personal roles as liaison for information between parties.

• Manage issues in objective fact gathering manner to ensure internal constituents receive adequate and appropriate information to act upon. Develop appropriate messages on behalf of organization about issues and value of solutions to physicians.

• Provide information internally to facilitate physician access to service, issues resolution and to new services, hospital staff members or patient service offerings.

• Act as liaison for customer service issues to ensure physician information is received by the correct operations or administrative staff member and that issue process is being managed proactively.

• Utilize market intelligence in a quantified and prioritized report for leadership to ensure overall resource allocations to correct issues and for new products/services opportunities.

• Work with senior management to learn strategic messages and services for position with referring physicians.

Relationship Management Process: The personal self-management of the relationship selling process-database, physician profiles, market intelligence and sales planning.

Develop and Manage Sales Plan:

• Oversee all sales and strategies for tactical implementation of assigned goals.

• Obtain, interpret, and analyze physician information, e.g. utilization by physician of hospital services and services of competing hospitals, etc. in a timely and accurate manner. Concentrate on opportunities with physicians yielding the greatest return.

• Identify key sales strategies to enhance referral relationships with the assigned physicians.

• Effectively organize, assemble, and arrange resources to meet goals.

• Quantify tactics in activities and results for tracking and measurement of personal sales results.

• Identify within the sales plan additional initiatives to support physician sales and organizational needs. Submit weekly, monthly, and quarterly reports in approved format and within salesforce

• Responsible for correspondence and follow-up with physicians

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

• Excellent negotiation and communication skills, including verbal, written and public speaking (platform skills)

• Ability to develop and sustain professional relationships and loyalty to the hospital as well as develop new referral sources

• Must possess good time management skills and be customer and results oriented.

• Ability to verbally articulate service line and product attributes

• Ability to actively listen to physician and practice needs for hospital inpatient/outpatient services.

• Excellent interpersonal skills with ability to interact with physicians, employees, allied health providers and healthcare leadership.

• Demonstrated writing ability.

• Knowledge of the hospital sales industry.

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s or equivalent combination of education and experience

• Minimum of 6 years healthcare sales experience, preferably in hospital sales; comparable clinical experience and knowledge may be considered in lieu of sales experience.

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Valid Illinois driver’s license and proof of automobile insurance to include liability and property damage coverage

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: UChicago Medicine AdventHealth Great Lakes

Schedule: Full-time

Shift: 1 - Day

Req ID: 24014163

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.