Quality Assurance Specialist jobs in Fishers, IN

myCOI (www.mycoitracking.com) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. A fully remote company, headquartered in Indianapolis, myCOI’s proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams. myCOI offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance. It’s smart technology that has our industry expertise built right in-designed to provide a single place to view COI’s, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. myCOI’s channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, Reach, Own It, Choose Positive, Innovate and Be Trusted, drives our continued growth and success.

We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you’ll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that myCOI’s success derives from great teamwork and each individual’s exceptional results. Join us on our mission to disrupt, innovate, and lead the industry!

Position Summary:

If you have a strong background in commercial lines insurance, proven knowledge of myCOI client service operations, an ability to deliver exceptional service and a well rounded understanding of myCOI Central, you may be an ideal candidate for this position. Within this position, you will be responsible for maintaining and delivering standard audit processes for all customer accounts, working with key stakeholders, supporting and elevating the quality of service delivered during peak business timeframes, and improving the overall time to value for myCOI Customers.

What Makes this a Great Opportunity:

• Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
• Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
• Work for a 2022 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
• Great work-life balance with a 4-day work week option, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).

Essential Responsibilities:

• Maintain current knowledge of commercial lines insurance trends and topics
• Follow standardized procedures outlined for insurance topics across all care and compliance team members
• Audit the work of compliance coordinators and customer care specialists for accuracy, efficiency and overall service quality
• Collaborate and correspond with internal and external audiences to improve service quality, registration and compliance percentages across all customer accounts
• Contribute to the development of improvement initiatives by considering audit findings, data and other learnings
• Provide ongoing feedback to support the professional development of compliance resolution teams
• Lead by example during peak business timeframes
• Contribute to a myCOI defender environment by modeling myCOI Core Values

Required Knowledge & Skills:

• 3-5 years of experience with Commercial Lines Insurance, including but not limited to interpreting commercial insurance forms and endorsements
• Excellent listening, speaking and writing communication skills
• Exemplary customer service skills, both verbal and written
• Highly motivated with exceptional time management and organizational skills to plan and execute a self-directed schedule
• Strong ability to analyze oral and written information for educational training themes
• Possess a commitment and perseverance to continuously learn and improve
• Creative and innovative thinker
• Proven success delivering quality initiatives with excellent attention to detail
• Ability to multitask/prioritize
• Demonstrated problem-resolution skills with strong dedication to overall individual and client success
• Proficient use of Microsoft Word and Excel, Google Docs and Sheets

Education Requirements:

Bachelors Degree Not Required

Compensation:

Competitive compensation package

Benefits:

• 4- or 5-day work week options
• Medical
• 401k w/match
• Heath Savings Account/HSA
• Dental
• Vision
• Short Term Disability Insurance
• Paternity and Maternity leave for expecting parents.
• Pet Insurance (includes pet food, prescriptions, etc.)
• Life Insurance
• Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)

*****Must be located within the United States to be considered for the role. *****

myCOI is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.

All your information will be kept confidential according to EEO guidelines.

Certificates of Insurance - Software as a Service - Compliance - Insurtech Certificate Review - Insurance Review - Compliance Review - Policy Review - Endorsement - Insurance Tracking - Commercial Insurance - Customer Care - Insurance - Client Success - Training - Technology