Quality Generalist Manager jobs in Irvington, NJ

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees.

Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day.

We’re hiring, and we’d love for you to join our dynamic team!

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology.

As a Facilities Generalist, you will play a part in driving business operations forward by providing cleaning, facilities, and maintenance services, while providing superior customer service to employees.

If you are a self-motivated individual who thrives in a fast-paced, team- oriented environment, this could be the perfect match!

What You Get To Do Every Day

• Daily housekeeping work such as cleaning restrooms and kitchen, sweeping and vacuuming, emptying trash receptacles, dusting, etc.
• Specialized cleaning tasks such as sweeping, mopping, polishing, dusting high cobwebs, window cleaning
• Light maintenance work such as hanging artwork, assembling furniture, changing light bulbs, etc.
• Facilitate large item / junk removal; moving of furniture, boxes and related equipment
• Organize and refresh stockroom, pantries, restrooms, and supply cabinets
• Provide superior customer service to employees
• Other duties as assigned

What You Bring To The Role

Minimum Requirements

• Ability to work full-time and overtime when required
• Exceptional customer service skills
• Strong communication skills
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Receptiveness to feedback to improve performance
• Ability to regularly lift and move up to 25 pounds
• Ability to stand for up to 10 hours at a time

Compensation Benefits Perks

• Hourly base pay incentive pay based on performance
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• State of the art, climate-controlled warehouse facility

The expected hourly rate for this role is $19.00 - $22.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity.

Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8850 #LI-NC10 #LI-Onsite

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members.

With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items.

We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories including women's and men's fashion, fine jewelry and watches, art and home in support of the circular economy.

We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service.

At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First.

That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program .

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit;
• use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms;

climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds.

Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Last updated : 2024-04-23