Quality Operations Manager jobs in Harrisburg, PA

Job Title: Director of Produce Operations

Company Overview: We are a well-established grocery store chain with 10 locations across southcentral Pennsylvania, committed to delivering high-quality produce to our customers. We pride ourselves on our deep connections with local farmers and suppliers, ensuring that our customers receive the best local produce available. We are seeking an experienced Director of Produce Operations to lead our produce department and maintain our longstanding reputation for excellence and community focus.

Position Overview: The Director of Produce Operations will be responsible for overseeing the produce departments in all 10 stores. This role involves strategic planning, team leadership, and operational management to ensure optimal quality, inventory control, and customer satisfaction. The Director will work closely with senior management to align produce operations with company goals and uphold our commitment to quality and service.

Key Responsibilities:

• Strategic Leadership: Develop and implement strategies to maintain and enhance the performance of the produce department, focusing on procurement, product quality, inventory management, and customer satisfaction.
• Training and Team Management: Lead and support store-level produce managers and staff. Provide training, conduct performance evaluations, and ensure the consistent application of company standards across all locations.
• Operational Excellence: Oversee daily produce operations, including inventory management, supplier coordination, and compliance with health and safety regulations. Ensure stores are stocked with fresh, high-quality produce and manage waste effectively.
• Supplier and Vendor Relations: Build and maintain strong relationships with suppliers and vendors. Negotiate contracts, manage procurement processes, and ensure competitive pricing and timely deliveries.
• Sales and Marketing: Develop and execute promotional strategies to drive sales in the produce department. Collaborate with the marketing team to create effective in-store displays and promotions.
• Customer Experience: Ensure a high standard of produce quality, freshness, and presentation to enhance the customer shopping experience. Address customer feedback and resolve any issues related to produce.
• Financial Management: Monitor and manage the produce department’s budget. Analyze sales data and financial performance to make informed decisions and drive efficiency.
• Innovation and Improvement: Stay informed about industry trends and innovations. Identify opportunities for process improvements and new product offerings to meet customer needs and market expectations.

Qualifications:

• Experience: Minimum of 10 years in produce management or a related field, with at least 5 years in a leadership role.
• Leadership Skills: Proven ability to lead and develop teams, with strong interpersonal and communication skills. Experience in managing multiple locations is a plus.
• Analytical Skills: Strong analytical abilities to assess performance metrics, identify trends, and make data-driven decisions.
• Problem-Solving: Excellent problem-solving skills with a proactive and solution-oriented approach.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred, or equivalent experience.
• Flexibility: Willingness to travel between store locations as needed and adapt to a dynamic work environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health insurance.
• 401(k) plan with company match.
• Generous paid time off.