Referral Specialist jobs in Anaheim, CA

Apply by Monday, April 29, 2024.

This is a grant-funded position and is subject to and dependent on the continued availability of funds. 

Work Schedule: Monday - Friday, 8-5 PM 

Summary Description: To perform a wide variety of clerical and customer service duties in support of the Stanton Family Resource Center (FRC) and Community Services Department. This position will act as the Information and Referral Specialist for the FRC, providing registration, information, and referrals to families desiring services pertaining to medical, dental, mental health, housing, nutrition, and other basic services; and performs related work as required.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 

• Greets and interviews walk-in and call-in clients seeking community resources; assesses client's immediate needs, provides information regarding service providers, and refers to appropriate resources and/or schedules appointments with Family Support staff.
• Perform a wide variety of highly complex clerical work including the maintenance of accurate and detailed records and files, verifying the accuracy of information, researching discrepancies, and recording information.

• Perform outreach to community organizations and local schools.
• Monitor and coordinate office paper work and activities; conduct a variety of special projects of a routine administrative nature.
• Research and compile information and data for statistical and financial reports; maintain a variety of statistical records; check and tabulate statistical data.
• Operate a variety of office automation equipment including a word processor and computer terminal; input, retrieve and maintain data and text files.
• Perform related duties as assigned.

KNOWLEDGE

• Techniques for providing a high level of customer service.
• Modern office methods, practices, procedures and computer equipment.
• Needs, problems, attitudes, and behaviors of people in target communities.
• Available community resources to address community needs.
• English usage, spelling, grammar and punctuation.
• Record keeping and reporting procedures.
• Safe driving principles and practices.

ABILITIES/SKILLS

• Communicate effectively both orally and in writing in Spanish as well as English.
• Relate well to individuals from diverse backgrounds, cultures, incomes, and educational levels
• Make sound, independent decisions within established policy and procedural guidelines.
• Perform highly skilled clerical work including maintenance of appropriate records and compiling information for reports.
• Type at a speed necessary for successful job performance.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Understand and follow oral and written directions.
• Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.

EXPERIENCE/TRAINING/EDUCATION

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Two (2) years of professional experience working with at-risk families, public or private social services, human services or educational institutions.
• Equivalent to the completion of twelfth grade.  
• Fluency in reading, speaking, and writing Spanish is required.

LICENSE/CERTIFICATE

• Possession of, or ability to obtain, an appropriate, valid California driver's license.

• Ability to work in a standard office environment requiring prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily activities.
• Movements frequently and regularly require using the wrists, hands and fingers to operate computers and office equipment.
• Occasional overtime, weekend and/or evening work may be required.
• Ability to hear and convey detailed or important instructions or information verbally and accurately.
• Average visual acuity to prepare and read documents.
• Ability to communicate with both the public and co-workers in a clear and concise manner.
• Adapt to standard office sounds generated by office equipment as well as standard noise levels resulting from communication with co-workers and the general public.

An official City of Stanton on-line job application must be filled out in its entirety. Applications may be accompanied by a resume describing experience, education and training in relation to the requirements of the position, however resumes will not be accepted in lieu of a City employment application.

The City of Stanton is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.