Referral Specialist jobs in Salisbury, NC

Description

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150 retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.

Job Summary:

The Sales Specialist position has operations in the U.S. and has overall responsibility for engaging customers, driving sales of shed buildings, trailers, truck accessories, and additional store products, while delivering exceptional customer service and building long-term customer relationships. This position reports directly to the Store Manager and has zero direct reports. 

Job Responsibilities: 

· Engage with potential customers on the lot, offering product demonstrations and answering questions about shed buildings, truck accessories, and trailers.

· Develop a deep understanding of the features, advantages, and benefits of the products offered to provide expert advice and tailored solutions for customers.

· Conduct needs assessments to understand each customer’s specific requirements, including budget, space constraints, and intended use of products.

· Build rapport with customers by listening to their concerns, offering recommendations, and maintaining a customer-first approach to sales.

· Guide customers through the sales process, from initial consultation to final purchase, ensuring a smooth and enjoyable experience.

· Collaborate with the sales team and management to develop and implement strategies that drive foot traffic and maximize sales opportunities on the lot.

· Meet or exceed monthly, quarterly, and annual sales targets through effective lead generation, follow-up, and closing techniques.

· Maintain accurate records of sales activities, customer interactions, and inventory levels to ensure seamless operations and efficient sales reporting.

· Assist with the layout and maintenance of the sales lot, ensuring products are displayed attractively and are easily accessible for customers.

· Provide after-sales support by assisting with product delivery coordination, answering post-purchase questions, and facilitating warranty claims or service requests.

· Stay up-to-date on industry trends, new product offerings, and competitor offerings to maintain a competitive edge in the market.

· Actively participate in sales meetings, product training sessions, and company events to continually enhance product knowledge and sales techniques.

· This position requires the candidate to fulfill all daily duties of a Manager on Duty and act as a key carrier. On scheduled days, this individual may be the sole manager in the building and is expected to take full responsibility for leading operations, ensuring employee performance, customer satisfaction, safety, and overall store security. They will manage opening and closing procedures, handle escalated issues, and maintain a proactive, solution-oriented presence to support both staff and customers.

· Use proven sales techniques to meet or exceed monthly and quarterly sales goals.

· Support sales of other in-store items during slower periods for shed and trailer sales, including but not limited to seasonal items, landscaping tools, or general merchandise.

Requirements

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, knowledge, and abilities):

· Must PASS a background and a drug test.

· Proven experience in sales, preferably in the shed building, truck accessories, trailer, or related industries.

· Strong communication and interpersonal skills with the ability to build rapport and trust with customers.

· Self-motivated, goal-oriented, and capable of working independently with minimal supervision.

· Ability to quickly learn product specifications and explain technical details to customers in a clear, concise manner.

· Excellent negotiation and closing skills, with a proven track record of meeting or exceeding sales targets.

· Strong organizational skills and attention to detail to ensure accurate documentation of customer interactions and sales activities.

· Ability to work in an outdoor environment, managing customer inquiries and transactions directly on the sales lot.

· Familiarity with basic computer programs (e.g., Microsoft Office, CRM software) and the ability to input and retrieve data accurately.

· Valid driver’s license and reliable transportation.

Education/Experience Requirements:

· High School Diploma or GED (required)

· Previous experience in the construction, automotive, or home improvement industries.

· Knowledge of shed building construction, trailer specifications, or truck accessory installations.

· Experience with CRM software for tracking leads and sales performance.

Travel:

This position requires approximately zero travel.

What does Leonard Offer?

· Competitive salary compensation.

· Competitive benefits package.

· 401K with a Company match.

· Paid days off: holidays and vacation.

· Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements 

· Frequent standing and walking on the sales lot to engage with customers and show products.

· Ability to lift and carry items weighing up to 50 lbs, such as product displays, accessories, or promotional materials.

· Comfortable working outdoors in various weather conditions, as the role involves selling on the lot.

· Occasional bending, stooping, and climbing to show or access products and trailers on display.

· Basic manual dexterity to handle product demonstrations, set up displays, and assist customers with product inspections.

· Ability to visually inspect products and hear customer inquiries in an outdoor environment with possible background noise.

· May require the ability to drive to different locations for off-site sales events or product deliveries, requiring a valid driver's license.

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.