Regional Agency Director jobs in Temecula, CA

Job Overview:

TheRegional Directorwill work with senior leadership to ensure that company objectives are met and will provide stellar guidance and leadership to all those within their sphere of influence, and consistently adhere to and perpetuate the mission and vision of the company. The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention. A good Regional Director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A Regional Director must be adaptable and is always looking to motivate and inspire others to do their best.

Compensation:$92,000 - $102,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

People Management

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable ofmeeting the property management needs of each client. Leads and collaborates withsupport team members to successfully onboard new community managers and otherassociates as needed.
• Provides ongoing support with training, coaching, and developing career paths forassociates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams and communicatesthe importance of having a positive attitude, demonstrating professionalism, and maintaininga strong work ethic.
• Holds self and managers accountable for completing property management tasks andactivities in alignment with standard operating procedures and owning issues and solvingproblems in collaboration with other departments to deliver measurable business results.
• Conducts ongoing performance management activities by providing constructive feedbackand coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints,and annual reviews.
• Has a regular meeting cadence to review key performance indicators, update on companyinitiatives, discuss client expectations, review financials, address training needs and overalldepartment objectives
• Supervises community management staff that support the operations of a portfolio ofaccounts. Interacts with developer clients during the phasing and turnover of projects toensure proper annexation, account set-up, account management, client (developer)communication, and other duties related to the transitioning of a new building or community.
• Reviews and approves payroll for the area of responsibility and timely submits to the payrolldepartment.
• Has the ability to interview, select, train, manage and discipline staff members and makerecommendations for disciplinary action and termination.
• Will provide advice and recommendations to subordinates in matters relating to complaintsand disputes brought about by internal and external customers.
• Supervise staff, both direct and indirect reports, including exempt and nonexempt.
• Refer to Regional Director Playbook for an additional description of the role andresponsibilities of this position.

Relationship Management

• Works alongside the leadership team to devise client relationship management plansand relationship-building activities based on the classification and importance of each
• Executes relationship management and client activities to identify client issues and opportunities anddevelops detailed action plans to improve the property and client relationship, with specialattention to high-risk accounts.
• Models company culture, values, and brand promise to foster and strengthenclient relationships.
• Acts as a brand ambassador by communicating and demonstrating the value and benefits
• of our products and services.
• Builds strong relationships with board members who provide leadership to the
• communities managed by acting as a trusted advisor, bringing key insights and solutionsto specific situations, and following through on commitments with honesty andtransparency.
• Work through, influence, and understand the financial and operational goals and objectivesfor each client including but not limited to developer transition, capital improvement projects,financial challenges, and board goals and objectives.
• Communicates regularly and strategically with board members for the purpose ofproviding information and influence to gain consensus.
• Partners with and leverages internal cross-functional support teams to deliver high-quality andprompt customer service that is in line with client expectations.
• Effectively leads the communication and change management of corporate initiativesthat directly impact the community manager and the client.
• Oversees the onboarding of new clients and establishes go-forward service expectations.
• Effectively manages the seamless transition of managers on properties, to preventany disruption in the levels of service with the client.
• Assists with contract renewals within the portfolio of responsibility.
• In conjunction with supervisor, strategizes account assignments within the area ofresponsibility.
• Manages at minimum one significant association account, if determined appropriate bysupervisor.
• Attends Board of Directors meetings with those supervised, as needed.
• Performs a review of each community board packet and financial report in his/her area ofresponsibility prior to distribution to the Board.
• Performs a detailed review of all correspondence being generated to the entire membershipof an account prior to those communications being distributed.
• Conducts semi-annual audits of portfolios and minute books of those supervised.
• Oversees and becomes involved in any potential or actual litigation with any associationwithin his/her portfolio of responsibility.
• Tracks all lawsuits as assigned or in his/her portfolio of responsibility according to companypolicy and procedure and oversees those lawsuits when FirstService Residential is named,whether the account is a current client or not.
• Coordinates with other associates on the set-up of new associations, transitions of existingassociations, and termination of existing associations within the area of responsibility.
• Supports sales and marketing efforts to gain new business including supporting and/ordelivering sales presentations to potential clients.
• Support the sales goals for the region.

Operations Management

• Takes ownership of controllable key performance indicators for their book of business:customer experience, client retention, growth, profitability, and manager turnover.
• Is accountable for managing FirstService Residential client contracts and obtaining timelyrenewals.
• Responsible for maintaining growth and profitability of each account through the addition ofnew products and services based on client needs and pricing.
• Participates with senior leadership to develop business plans and supports the delivery ofcompany initiatives to all direct reports in line with strategic objectives.
• Use of company tools, technology (Connect, Avid, etc.) policies, and philosophies in the roleand integration to the team and staff.
• Works with leadership to review manager property assignments to ensure an adequatebalance of properties, appropriate workload, and seamless manager transitions.
• Reviews board packets, financial reports, and other related client deliverables in support ofthe manager or as required, based on an agreed-upon schedule.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications:

• Demonstrates awareness of variables that could affect contract stability. This individual is a leader in developing a proactive strategy to alleviate the loss of contract or damage to the company's reputation.
• Demonstrates awareness of variables that could affect employee retention and/or morale. This individual is a leader in developing a strategy for retaining outstanding associates and presenting a strategy for recruiting good talent to the supervisor.
• Demonstrates excellent organizational and time management skills to meet deadlines and display efficiency.
• Exhibits excellent and proven verbal presentation and written communication skills.
• A minimum of three years of successful supervisory experience.
• Proven leadership skills.
• Proven ability to work well under pressure and deadlines and able to multitask.
• Demonstrates ability to train and educate staff.
• Strong knowledge of Microsoft Applications, especially Word and Excel.

Education & Experience:

• Must possess or be actively working towards a CMCA or other CAI designation.
• Must possess a college degree or commiserate experience. Has a minimum of three years of successful homeowner association property management and people management experience

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by anassociate to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform essential

functions.

• Must be able to lift 40 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests,supervisors, vendors, and our clients
• Valid California Driver's License and State mandated vehicle insurance and registration.
• Ability to walk extensive slope and/or flat association areas and visually reviewlandscape, building areas, recreation facilities, parks, etc. to ensure proper maintenance.
• Ability to work late into the evenings as required for board and other meetingattendance.
• Work is performed in a variety of environmental conditions, with exposure to outdoortemperatures, weather variations, traffic and equipment noise, equipment vibrations,vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease,machinery and their moving parts, and dust.
• This is not a remote work position.
• Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

Full-time position. Typical schedule, Monday through Friday, 8:30 a.m. – 5:00 p.m. Thisposition does require working occasional evenings, weekends, and some holidays per the direction of management. Consistent and regular attendance is required.

Hours over and above normal office hours will occur, including evenings, holidays, and someweekends. The schedule is subject to change based on business needs

Supervisory Responsibility:

• Practice and adhere to FirstService Residential Global Service Standards
• Conduct business always with the highest standards of personal, professional, and ethical
• Perform or assist with any operations as required to maintain workflow and meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional
• materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities,
• communicate issues, obtain approvals, resolve problems and maintain a specified level of
• knowledge pertaining to new developments, requirements, policies, and regulatory
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Tools & Equipment Used:

• General Office Equipment

Travel:

• Must be able to travel to local portfolio communities.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.