Regional Claims Manager jobs in Apple Valley, CA

ABOUT THE ORGANIZATION

Rainey Property Management (Rainey) offers best-in-class management services and operation of apartment communities. Rainey provides owners of multi-family communities with a full suite of property management solutions tailored to the unique needs of each community. Our team prides itself on consistently providing a high level of service to the owners and residents of the communities we manage.

Our team possesses 150 years combined experience leading nationally recognized multifamily property management organizations. Our team members leverage in-depth market research, proven business practices, and local knowledge to create value and maximize returns for our investors, partners, and clients.

At Rainey we believe that all people deserve access to safe, decent, sanitary and affordable housing regardless of income or background. By employing a hands-on approach to property management, we create healthy and happy communities for our residents while delivering efficient operating results. We firmly believe that it is possible to create value and community at the same time, and we aim to do so with the highest level of customer service.

Benefits and Pay:

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary.

• Medical, Dental, Vision, short/long term disability
• 4 weeks PTO
• 401K match up to 5% after 90 days with immediate vesting
• Up to 10 paid holidays

The estimated salary range for this position is $110k annually depending on experience.

Regional Manager

Job Description

Regional Manager Reports to: Regional Vice President, Vice President, Chief Operating Officer, and/or Chief Administrative Officer

Responsibilities include, but are not limited to:

• Oversees all activity at the properties in their assigned region.
• Manage the financial performance of the properties by overseeing rents, collection, delinquency, occupancies, and expenditures on an ongoing basis. Addresses performance issues immediately by working with the Property Managers to build plans for correction.
• Oversees the development of annual operating budgets.
• Serves as an engaged member of the leadership team that sets direction and strategy for the region, while providing regional oversight for all goals and initiatives.
• Cultivates an atmosphere of respect and professionalism, in which team members celebrate collaboration and success. Models a solutions-based approach to overcoming challenges.
• Audits all properties in the assigned area on a regular basis to ensure that all company polices, applicable laws, and compliance areas are being followed.
• Conducts regular inspections of properties and grounds, noting deficiencies in performance levels, and physical appearance of property. Reviews and evaluates all aspects of the property’s operations and makes recommendations to the Community Manager for changes, as needed.
• Assists in training and development of Property staff by ensuring that only the highest caliber personnel are recruited, selected, and hired to represent the company. Provides coaching, performance management, and mentorship to all direct reports.
• Works closely with the Property staff to ensure that property level issues are being heard and properly addressed.
• Reviews and approves expense reports for direct reports.
• Maintains awareness of changes in rules, statutes or regulations and communicates changes to staff. Direct training of staff when new procedures are required to comply with change.

Skills and Abilities:

• Advanced knowledge working with Tax Credit/HUD/Project Based Section 8 properties/programs
• Experience with preparation and oversight of REAC inspections
• Experience with preparation and oversight of MOR inspections
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Critical thinking, complex problem solving, judgement and decision-making ability
• Understanding of physical property operations
• Ability to multi-task and handle multiple projects
• Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook
• Bilingual in English and Spanish a plus

Required Education & Experience:

• 5-7 years of progressive property management experience with minimum 5 years in a Regional role or equivalent
• 3 -5 years’ experience with Tax Credit/HUD/Project Based Section 8 programs experience
• Bachelor’s degree in related field preferred
• Exposure to property management software and accounting software
• RealPage/OneSite experience a plus.

This position can include travel up to 75% based on portfolio location. The expectation is that the Regional Manager made 3 site visits per month to any property located within a 70-mile radius of home location, and 1-2 site visits per month for all other assigned properties.