Regional Property Operations Manager jobs in Washington

Regional Manager | Bellevue, WA

About American Property Management

Founded in Bellevue, Washington in 1986, American Property Management stands proud as a family-owned leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,000 units under management and strive to showcase excellence to our internal and external stakeholders.

To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview

• Schedule – Monday through Friday 7am to 4pm - Flexibility to work additional hours may be required to meet company/project needs.
• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.
• Portfolio Information – Portfolio TBD
• Compensation Package–
  • $130,000 to $130,000 / Year *
  • Bonus Incentives include: Quarterly Bonuses!
  • Relocation Assistance up to $2,500.
  • Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.
  • 401k contribution opportunity with an annual company match.
  • Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
  • Paid vacation starting at three weeks and increasing with tenure.
  • 13 paid holidays, including 2 personal holidays of your choice.

• The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee's contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

What We're Looking For

• 8 years of experience managing an apartment community in the last 10 years.
• 4 years' experience managing a portfolio of multifamily properties composed of a minimum of 1,000 units simultaneously.
• Ability to manage multiple properties, budgets and deadlines simultaneously.
• Must be well-versed in Federal Fair Housing Laws, Landlord Tenant Laws and ADA Laws.
• Customer service experience is required.
• LIHTC experience preferred.
• Onesite and Lead2Lease experience preferred.
• High school diploma or GED required, bachelor's degree in related field preferred.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

• Training new Area Managers and continuous training of seasoned Area Managers with emphasis on the Operations Manual, in conjunction with American Property Management.
• Encourage positive management-resident relations and empower Area Manages to run their sites efficiently with guidance.
• Motivate and create a professional and fun environment for all APM site staff and Area Managers.
• Evaluate region staffing needs and assist Area Managers with development of on-site personnel bench strength to focus on promoting within.
• Establish and communicate expectations and goals on an on-going basis.
• Review, monitor and evaluate monthly Operating statements within region.
• Assist in ensuring sites are working within annual established budgets and adhering to company accounting procedures.
• Gain approval for any Over Budget (OB) items from President or Operating Partner.
• Current knowledge of Landlord-Tenant Laws, ADA, Fair Housing laws for states within region.
• Oversee and monitor acceptable levels of unit turnover, market rates, occupancy, DQ, concessions, bad debt and lease expirations.
• Report all accidents, emergencies, housing violations, ADA/Fair Housing requests and Reasonable Accommodations (RA) to the Operations Director.
• Review all Incident Reports with the Area Manager and take appropriate action.
• Assist Area Managers in problem resolution with large resident incidents/accidents, BBB and Small Claims, Provide written response.
• Review each property within region annual inspections for larger systemic issues.
• Monitor down units and provide status as requested.
• Complete reporting as assigned by due dates and as requested.
• Travel as required to assigned properties.
• Ensure residents are provided with a very clean, safe, and well-maintained community.
• Ensure all maintenance requests are addressed in an immediate one-call basis, within 24 hours.
• Must attend corporate training, as scheduled by Area Manager and Quarterly Meeting 4 times a year.
• Maintain updated Operations Manual "APM Playbook"

The responsibilities above are not all-inclusive.

Our Culture

At American Property Management, we deeply value respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued. We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. We believe that by nurturing these values, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

All applicants who meet the qualifications for this position are encouraged to apply. Upon submission of your application, you may be invited to participate in a preliminary virtual interview with a member of our Human Resources team. Successful candidates will proceed to virtual and/or on-site interviews with the Hiring Manager(s).

Other requirements:

• Willingness to complete an online assessment test.
• Willingness to complete a 4-panel drug screening and background check upon hire.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.