Regional Service Manager jobs in Jacksonville, FL
Recently Added Regional Service Manager jobs
Regional Service Manager
- Peak Technologies
-
Jacksonville, FL
FULL_TIME
-
Remote: Southern US Required (Atlanta, Orlando, Jacksonville, Tampa, Nashville, etc.)
JOB SUMMARY & SCOPE:As a Regional Service Manager (RSM) you will provide consistent premium level service and support in all field service areas of this role. Maintain an organized, proactive system of regional management, utilizing current management reports and available data. Demonstrate the ability to develop contingency and effective support plans for all business and operational situations. Continually evaluate and implement efficiency improvements within regional operations. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the field service business. Focused on growing the business, developing talent, hiring talent, building strong customer relationships, maximizing operational efficiencies, implementing process improvement initiatives, and actively growing service-related knowledge and skills. Maintain a positive attitude and demeanor, a champion of corporate culture, embracing change and influencing peers and team to do the same.KEY ACCOUNTABILITIES:- Manage and lead the recruiting, selection, training, development, and growth of direct reports comprising of regionally dispersed Customer Service Engineers of various levels.
- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
- Maintain proper and accurate service part inventory levels for both direct and indirect staging locations.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status.
- Develop an expert level working knowledge of Corporate and Service Department procedures and policies.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
- Continuous training and self-development to improve and enhance service management skills and expertise.
- Actively participate in cross-functional and external working groups with focus on business improvement, relationship building, and strategy development.
- Partner and manage external service relationships, ensuring an aligned and seamless service experience to our customers.
- Support, develop, and implement organizational service strategies and initiatives, improving operational efficiencies, financial performance, customer experience, and team member effectiveness.
- Create, implement, and utilize organizational metrics and key performance indicators to trend performance, manage exceptions, and demonstrate operational status.
- Complies with all safety policies, practices, and procedures.
- Performs other duties/special projects as assigned.
EDUCATION EXPERIENCE KEY TRAITS:- Expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Bachelor’s degree required and/or 10-plus years of equivalent work experience in field service, IT, or similar industry.
- Certification in information technology, process improvement, or similar disciplines preferred.
- Operates within division or department policy guidelines using independent judgment in achieving assigned objectives and goals.
- Prioritizes and handles multiple tasks simultaneously, and with limited oversight.
- Strong computer skills and phone application skills using Microsoft Windows based programs is required.
- Self-starter and motivated to perform effectively during times of high demand, prioritizing, organizing, and delegating as necessary.
- Ability to define problems, collect data, establish facts, and draw valid conclusions and solutions.
- Ability to work from home with minimal supervision or guidance.
- Must have a valid driver’s license and maintain a safe driving record.
- Be able to travel throughout the country.
- Be able to perform in high pressure environments.
- Home office with 10% daily travel and up to 35% overnight travel to customer sites nationally.
TYPICAL PERFORMANCE TARGETS:- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- INNOVATION: Step changed delivery in safety, quality, and/or cost.
LANGUAGE SKILLS:- Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION:- Role involves management of between 5-10 direct reports and between 50-100 indirect reports across multiple geographic locations.
- Frequent travel up to 50% is required to internal company locations as well as external company / vendor locations.
DECISION MAKING REASONING:- Able to take accountability and responsibility for business target delivery and decision making.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Includes hiring and terminating authority.
WORKING RELATIONSHIPS:- Global Finance Teams.
- Peak Senior Management Team.
- Key Customer Sr. Leadership.
- Key Vendor Sr. Leadership.
- 17 Days Ago
Virtual R&P Field Regional Supervisor
- Lutheran Immigration and Refugee Service
-
Jacksonville, FL
FULL_TIME
- If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! In April 2024, Global Refuge, in partnership with the Department of State...
- 1 Month Ago
Regional Service Manager - Southeast (FL/AL/GA/SC/TN)
- Peak Technologies
-
Jacksonville, FL
FULL_TIME
- For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organiza...
- 1 Month Ago
Regional Manager
- Aspen Dental
-
Jacksonville, FL
FULL_TIME
- At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
- 1 Day Ago
Supervisory Contact Representative (Customer Service Group Manager) 12 Month Register
- US Internal Revenue Service
-
Jacksonville, FL
FULL_TIME
- Duties WHAT IS THE SMALL-BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in ...
- 29 Days Ago
Supervisory Contact Representative (Customer Service Group Manager) 12 Month Reg
- Internal Revenue Service
-
Jacksonville, FL
FULL_TIME
- Duties WHAT IS THE SMALL-BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: SB/SE Campus Collection...
- 29 Days Ago
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0 Regional Service Manager jobs found in Jacksonville, FL area
Clinical Documentation Improvement RN Specialist
- Ascension
-
Jacksonville, FL
- Details Department: Total Quality Management Schedule: Full Time, Day Shift, Monday - Friday, 8am - 4:30pm Hospital: Asc...
- 4/24/2024 12:00:00 AM
RN Case Manager
- Ascension
-
Jacksonville, FL
- Details Department: Case Management Schedule: PRN Hospital: Ascension St. Vincent's Riverside Location: Jacksonville, FL...
- 4/24/2024 12:00:00 AM
Team Leader Jacksonville, Florida Job Type: Contact Center
- Concentrix Corporation
-
Jacksonville, FL
- **Welcome to Concentrix! Please select your location so you can see relevant content for your country.** **Post Date:** ...
- 4/24/2024 12:00:00 AM
Food and Nutritional Service Associate
- Hca Healthcare
-
Orange Park, FL
- DescriptionIntroduction Do you want to join an organization that invests in you as a(an) Food and Nutritional Service As...
- 4/23/2024 12:00:00 AM
Human Resources Coordinator (Talent Acquisition Recruiter)
- Florida State College at Jacksonville
-
Jacksonville, FL
- If you are a current FSCJ employee please log into the iHub at my.FSCJ.edu to apply for Job Opportunities. Florida State...
- 4/23/2024 12:00:00 AM
Director of Radiology
- Hiring Now!
-
Jacksonville, FL
- Details Department: Radiology Schedule: Full-Time, Days M-F 8AM-5PM Hospital: Ascension St. Vincent's Riverside Hospital...
- 4/23/2024 12:00:00 AM
Director of Radiology
- Ascension
-
Jacksonville, FL
- Details Department: Radiology Schedule: Full-Time, Days M-F 8AM-5PM Hospital: Ascension St. Vincent's Riverside Hospital...
- 4/10/2024 12:00:00 AM
RN Patient Navigator Oncology
- Ascension
-
Jacksonville, FL
- Details Department: Oncology Support Services Schedule:PRN M-F 7a-3:30p/ 8a-4:30p; Hospital:Ascension St. Vincent's Rive...
- 3/6/2024 12:00:00 AM
About Jacksonville, Florida
Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida.
Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Service Manager jobs
$71,032 to $94,387
Jacksonville, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Regional Service Manager do?
Regional Service Manager
Follow Health Insurance Portability and Accountability Act (HIPAA) privacy rule to insure client protected health information is secure.
October 18, 2022
Develops HR solutions and strategies in partnership with business unit to support organizational objectives and to take advantage of developing opportunities and changing market conditions.
November 19, 2022
Maintains strong relationships with other BFS Companies and encourages the Sales Team to place appropriate business with them, for the benefit of the client and BFS.
December 30, 2022
Provide direct service and support to individuals or clients, such as handling a referral, conducting evaluations, and providing direct services.
February 04, 2023
Review both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds.
February 13, 2023
Completes annual review of fixed assets, ensures inventories are accounted for in accordance with appropriate financial standards.
February 15, 2023
Monitoring, quality control and revision of plans to execute programs/projects/customer support to meet the contractual obligations, project scope, schedule and budget.
March 15, 2023
Manages the sales of products, services, and resources through channel partners and distributors to achieve sales, share and revenue goals within the region by visiting and calling on present and potential customers and end users.
April 13, 2023
Supports the success of anassigned team of salespeople, including Fabrication Sales Representatives, FabricationAccount Managers, by providing coaching andprofessional development of a specific product in order to enhance theirproduct knowledge and sales skills.
April 14, 2023
Demonstrate strong communication and provide positive, professional relationships with the resorts, team members, clients, veterinary and resort managers, regional managers and headquarters.
April 18, 2023